United States Postal Service

The Lines for in-person service usually look kind of bad. However, they tend to move fairly quickly, and they've always taken care of me reasonably quickly. Today, I had an above and beyond experience. I called to let them know my key didn't work for my mailbox anymore. It went to an automated system, which said I would get a call back. Oh boy. Here we go I got a call from Charles with the post office before I even had a chance to hang up with the automated system. Within 2 hours, I have three new keys and a new lock on my mailbox. This is an above and beyond experience!
Apr 9th, 2024

Big thank you to the Folsom post office team for their outstanding service! Despite a website glitch, they promptly resolved an address issue with my package. From proactive communication to personalized service at the counter, they exceeded all expectations. Thank you for your exceptional care and attention!
Mar 22nd, 2024

Great location and service. I had an international incoming package that the shipper forgot to include my unit number. The branch held my package for almost a month. When I realized the shipper made the error I called the location. A great customer service gentleman called Charles was on a mission to find my package. He called me a few hours later, telling me he found it! He couldve easily told me the package was lost and went on with his day. Could not be happier. Thank you Charles.
Dec 15th, 2023

Never Open
Dec 10th, 2023

Alex in customer service did an amazing job! We had a fragile and somewhat bulky item we needed to ship out that was time sensitive. He knew exactly how much postage we would need and even walked me over to the scale to weigh the item to double check. He also instructed us to use the non machinable stamp so our item wouldnt get crushed. Thanks for saving the day Alex!!!
Oct 15th, 2023