Provident Credit Union (Folsom Community Branch)

Called this branch to see if they accepted new memberships for SCorps and the person on the phone, Jacob, kept asking if it was a Sole Proprietorship. I told him no, its an SCorp at least three times. I made sure to ask him what they needed from me to open a membership for my SCorp and he said just the business license. I doubled checked thats all that was needed and he confirmed. Went to the appointment the next day and the person I spoke with said that Sole Proprietorship was listed on the notes and that an SCorp account would need a list of items to open the membership, all of which I did not have on hand because I was told twice that all that was needed was a business license. Had to come out during work hours and I dont like very close (40 min round trip). Very disappointed with Jacobs lack of attention during our phone call and it was painfully noticeable. Not a good first impression or appointment, so I took my business elsewhere.
Jun 18th, 2023

I've asked again and again for overdraft protection and for my card to be declined if overdrawn. And I've been lied to again and again that I have overdraft protection and have been charged overdraft fees each and every time. Provident CU profits from lying to their customers. If they can't be honest in this aspect, then that makes me wonder where else they're screwing people over.
Mar 9th, 2023

Jennifer was fantastic in helping us cancel all of our accounts and open new ones as our checking account had been compromised... She was extremely knowledgeable and efficient and kind at the same time. The other staff members who assisted her in completing the tasks at hand were kind and efficient as well .... she and the staff made a very difficult situation quite tolerable and free of anxiety. My husband and I are very grateful for their kind assistance.
Mar 8th, 2023

My elderly parents who live far from a Provident office, began a process late November that that had a deadline. They completed a required form, and mailed it in a pre-filled return envelope.  With the deadline coming near, they telephoned a representative but were unable to find out if the action item had been completed. I went to the Folsom office, and explained my parents plight. So happy that Jennifer Carter, Account Officer was able to provide personal follow through within her organization, and my parents are relieved that their situation is resolved. Thank You, Jennifer!!
Dec 28th, 2022

I just opened a  ww savings and checking at the Folsom Provident Credit union!The Folsom team rock:Mina Attalah, Float managerJan, Daniel and Jacob provided extraordinary service!Most noteable...they knew there regular customers by name and treated the new ones like they are family.Highly recommend the team at Folsom Provident credit union    SF.
Oct 7th, 2022