Taco Bell

The dining room was closed and the staff yell at you to use the kiosk. No signs indicating that. I had problem with my order and it took 10 min just to get someone to talk to me about it. When I finally did get my order, my burritos were small and cold. We had better service and hot food next door at McDonald's.
Jan 9th, 2022

Jan 4th, 2022

Jan 1st, 2022

Dec 29th, 2021

I have never reviewed a QSR poorly before because I used to manage two restaurants, and I know how difficult the industry can be. That being said, kindness is free. This Taco Bell closes their dining room at 8, but keeps drive thru open. Myself and my girlfriend arrived at 758. Their doors were locked, and their dining room was packed with people still eating and others ordering. A customer opened the locked door for us because they found it bizarre too. Then an employee stopped us, and informed us about their dining room closing. I understood and said I would go through the drive thru but if my girlfriend could use the bathroom because we had been driving for some time. They refused! We had been driving for 4 hours at that point. I understand it’s not their job to let us use the bathroom, but are they really going to refuse service to a woman when we arrive before the actual closing time? Whether franchised or corporate owned, the crew needs re-training on customer service.
Jan 1st, 2022