A-1 Garage Service

Very bad customer service. The guy I talked to over the phone to get my garage door springs replaced was very rude and told me to get it replaced where its cheaper!
Oct 31st, 2021

I called to see if they had any appointments available for same day or soonest available. I was told yes, took my information, and said I would get a call for an appointment time. Three hours later no call, so I called back and told them about not receiving a call. He took my number again and said he would get in contact with the technician and call me right back. It is now the next day with no call at all. I could have called someone else instead of waiting on them.
Aug 11th, 2021

They gave me an appointment time, and he/they did not show up or had the decency to inform me . I stayed home all day waiting. Very unprofessional
Sep 28th, 2020

We purchased a new garage door from them and had them install it about two months ago. Service was fast and friendly. One of the side cables recently slipped off the track when we were leaving the house last Sunday. The technician answered when I called and was at our home within an hour to fix the issue and get us back up and working at no charge. Thankful they provide Sunday service. I highly recommend.
Jul 9th, 2019

I called and scheduled an appointment for the next day. The day of, A-1 cancelled the appointment, just a couple hours before they were due to show, saying I was "out of their service area". A-1 had my address when I scheduled the appointment. They should have checked then and NEVER scheduled the appointment in the first place. This was an emergency which I needed fixed asap, and I stressed this to A-1. Because of A-1's inefficiency, I have to wait at least another day and call around again to arrange for a different company to provide an estimate. I could have already had another company quote and fix the problem. As an Estimator myself, I can absolutely express, what this company did is unprofessional. I would not recommend this company due to their incompetence in scheduling.
Jul 20th, 2019