Palomar Health Medical Group Escondido 2nd Avenue

BrendaM _{on Google}

Apr 9th, 2024

Dr. Sarah is the best! She was thorough & helpful. I appreciate her.

Lynn Ly _{on Google}

Mar 10th, 2024

I was finally able to go in to the cardiology office after three attempts of scheduling. They keep canceling on me and after planning ahead months in advance I got a a confirmed appointment date and time. The day before my appointment they call me to tell me my appointment needs to be pushed earlier. Luckily I was able to make it and didnt want to wait another three months to be seen. My appointment was at 11 and I was there to check in at 1045. Went in about 1055 and waited for more than 30 mins until I decided to go ask why its taking so long. The cardiologist isnt even the office. I know he may have to be called in for an emergency but they could have at least told me about the situation. The receptionist isnt too friendly on the phone and service here is definitely not up to par. I will looking for other offices to get checked up.

Genesis Feliciano _{on Google}

Mar 3rd, 2024

Front desk workers are very chatty with each other, constantly gossiping and can never answer a simple question. Anytime I try and call I'm on hold for over 20 minutes. Seems patient care is second on their mind, I'll be looking to switch to another location.

Janet S _{on Google}

Jan 10th, 2024

Called and made a telemed appointment last week, no one called me this morning. When I called the office I was placed on hold for 31 minutes and was told no one made appointment. Very frustrating. I asked for a manager and there wasnt one available.

R Trussell _{on Google}

Jan 29th, 2024

First off, this review is only pertinent since Palomar Health group bought them and took over. I've been a patient of Graybill for a very long time and it was generally five star care and treatment I received there. Dr. Ricci, Dr. Borecky, and Dr. Paz are awesome!! The medical staff was good; everything was good.
Now that Palomar is pursuing their quest to become the North county megopoly in healthcare, things have gone downhill. Business practices and patient scheduling has slowly eroded to the point where phones don't get answered, messages don't get relayed, and prescriptions are delayed in being renewed. I recently spent TWO hours (not an exaggeration) going through the phone tree and waiting on hold before the system disconnected my call. So I drove down there, and went into the downstairs lobby; 4 ladies in front of computers - one checking in a patient, one talking to me, and two chitchatting between each other. I relayed my frustration with the phone not being answered, and was told they were short-handed. I waved to the two people not doing anything, and was told they don't answer phones, that's done somewhere else.
They encouraged me to use the online portal, but after an hour and a half this morning of going through and re-establishing my account because my credentials didn't work, I still can't get into it. The website locks and freezes, I start all over and get so far and it stops again.
If Dr. Graybill was alive today, I'm certain he'd be pretty disappointed in what his legacy business has become. I'm going to be looking for a different doctor, not because my doctor isn't great, but because stuff like this is what is making Graybill so bad. I guess that's just part of the corporate infrastructure that Palomar brings because it was great before . It sucks.