Bekins Moving Solutions

Military couple that moved from Japan to San Diego. Items were missing. They lost all of the parts that I needed to put my furniture, beds, desk, stands, and plugs to my TVs. I had to pay for new items for my family. Also, movers hit my front door, causing damage. Please see pic below with a dolly trying to open the door. Being lazy and careless, they also left their tools at the house and haven't picked them up. I'm having a hard time getting in contact with them to repair the damage. If you are a military member moving to San Diego, please be watchful if this company is doing your move.
Feb 22nd, 2022

Bekins overall is a great moving company. I have used them twice for in state moves in California. Unfortunately I have learned from my latest move they are not so awesome when it comes to filing a claim. My grandmother's piano, a family heirloom, was badly damaged during our move along with some other discovered incidentals. We documented this with our movers the day of the move. They did not have a claim form with them and then told us to call Bekins to file our claim. We did so by contacting our sales manager along with leaving a note with customer service twice. We purchased insurance understanding that things happen. But when a company does not stand by its product or word this is not OK. Very disappointed and will be making moves to address this situation further.
Feb 15th, 2022

Had a great move, very happy with crew. Lorenzo crew was professional.
Feb 12th, 2022

Wonderful crew. They were very polite and took care of our items as if they were their own.
Feb 11th, 2022

Great customer service! They walked me through the entire process from start to finish. When it came time to pay my bill they did a great job at explaining all of my charges.
Feb 10th, 2022