AT&T Store

Mar 15th, 2024

I walked in 20 mins before closing and still received excellent service. They did not rush me and were very knowledgeable & friendly. I left a happy customer with the phone I wanted. Sorry for keeping you all past closing. Five stars for Jamacha Location closing crew on Sun 3/10/24.
Mar 6th, 2024

Just visited this store recently Alen helped me with upgrading my phone great service he took farther step to put my info to new phone Thank you Alen
Feb 25th, 2024

Edgar was very helpful two days in a row.
Feb 10th, 2024

I give this store two store vice 1 star only because they adequately assisted me with my other issues during my visit. The part of my visit that warrants the low review, however, is I went in for other issues on the day they released the new Internet Air. When I asked about the $35/month promotion, I specifically asked if it was for existing customers as well or only new customers since I know that is a common business practice to solicit new customers. I was assured that it was for existing customers as well so I said I would like details since my current internet through AT&T is inadequate due to the infrastructure in my area. It is definitely faster internet than before, but either I was lied to about the promotion or the store manager/supervisor did not properly train their employees on the promotion requirements. The promotion applies to customers that have mobile phone service and NO previous internet service through AT&T only. NOT customers switching internet plans. I was of course only told this when I called customer service to ask for my bill to be corrected. It took two levels of supervisors and over an hour on the phone for them to apply the discount to my account. Whether the employees were just ignorant of the requirements or whether they intentionally misled me for a commission, I do not know. Make sure if you are signing up for anything through this store that you explicitly read the promotion and eligibility requirements for yourself vice taking them at their word. That's to be expected from a multi-billion dollar company that underpays their employees though, I suppose. At least the customer service supervisor still gave me a matching discount to make up for the mistake.
Feb 20th, 2024