Chase Bank

Great customer service thank you Rosalinda Kalani
Dec 28th, 2022

I cannot recommend ever keeping an account at Chase Bank.I have been a loyal customer for decades, and am pulling all my accounts to another institution.All major banks offer the same services - the only difference is in the customer experience. They have lost my entire family's business and I'm telling as many people as possible to stay away.Too many charged fees for their errors - yes, you read that correctly. They make internal process errors with deposits I make, then charge me fees, then refuse to reverse them when I clearly show - to their satisfaction - that the error was THEIRS.Yup, they admit the error was theirs. They admit I am not at all at fault. And they STILL refuse to reverse their service charges.I'm gone - I can't guarantee any other institution I go to won't eventually pull the same tricks, but I'm hoping my local credit union will give me a better experience.MY RECOMMENDATION: Avoid Chase Bank at all costs.
Oct 9th, 2022

Been a Chase customer for 15+ years. Went for a simple notary signature and saw the one I had used previously was available and sitting around. But front desk said no one is available at the moment and asked me to make an appointment. Disappointed and wish it were easy to move to a different bank but Im kinda locked in due to dependencies with different auto pay.. horrible experience
Jan 11th, 2022

Had a very bad experience with this Chase Mortgage process, we were trying to buy a second home and got pre-approved. After submitting about 40 documents they kept changing the parameters of the loan to the point that I could not actually get a loan. They strung the process along for over two weeks and wasted so much of my time, I would highly recommend searching for other options before you talk to them, very unethical banking.  I also made the mistake of moving balances so I could get the best rate... so unethical!!!!
Dec 26th, 2021

Worst customer service I've ever experienced over the phone and at the branch. Extremely rude and unhelpful with everything. Did not even attempt to help me.
Aug 12th, 2021