Chase Bank

Dec 18th, 2023

Surprised to see so many bad reviews. Ive been in at least 10 times and everyone is always friendly and helpful. Very convenient location as well!
Oct 22nd, 2023

Awful service. Literally 25 min in the line to get cash from account (beyond ATM limit). And only 2 people ahead of me. 1 teller only. And SUPER slowwwwww. Chase - disappointed
Oct 6th, 2023

I have never written a negative review on Google like this before, but I really feel the need to share with anyone who is even considering banking at Chase Bank in Dana Point, to please read this review prior to your decision. I know this is long, but it's worth the read if you want to avoid wasting your time and money with this bank. My father passed away last year and I was in charge of handling his bank accounts, which unfortunately included several at Chase. Prior to the Dana Point branch opening this year, I attempted SEVERAL times to handle and close these accounts at another south county location and distribute to his beneficiaries. Mind you these were not large amounts of money. However, the incompetence and unprofessionalism from the bankers at both branches I encountered was unbelievable! The turnover of employees was also a huge factor in the repeated visits we had to do and we still are dealing with this 1-1/2 years later! The frustration I've experienced due to Chase bankers in the Dana Point branch has caused my blood pressure to skyrocket and I was actually hospitalized for it. Chase bankers at this Dana Point branch do not follow up with their customers and just give lip service to get you to leave without anything being resolved. I have filed a formal complaint with Chase customer service escalation department and plan to file complaints with the Office of the Comptroller, Federal Reserve Bank and the FDIC. Chase is holding onto money that rightfully belongs to my father's estate and refusing to distribute it to his beneficiaries by repeatedly demanding the same paperwork over and over again and claiming they have no record of receiving it. Even though I have repeatedly gone into the branch to provide documentation for them to fax to the "appropriate department" (supposedly some "back office"). Please do yourself a favor and do not bank with this bank!
Mar 14th, 2023

very bad. I went in to open another account with Chase. I asked to talk to Norman the manager because I had spoken to him before. They said he was in a meeting and put me with someone else. What a mistake. After 20 minutes she still didn't know how to open a checking account. I asked her how long it would take. She said 45 minutes. I told her I'd come back to sign things when she was set up. She said no, you have to wait here? I left my number for Norman to call me. He never did. I called the branch and got a recording that they we busy and to call later.
Jan 5th, 2023