CELINE COSTA MESA SOUTH COAST PLAZA MEN & WOMEN

It was my first time visiting this store because I live closer to LA. The wait to enter the store was not long on a Saturday afternoon and I was paired with Toni as my sales associate who was absolutely amazing! I had such an enjoyable experience working with her and she was able to help my cousin and I with securing a triomphe card holder and wallet for both of us. The service was also incredible and accommodating. South Coast Plaza is miles away from where I live but I am willing to always drive back down to visit. Thanks again Toni for all your help!
Jan 19th, 2024

I went to the store to pick up my online order 3 days after ordering and they still didnt have it ready. I did call corporate to make sure I could pick up and they said yes, its a store fulfillment so the store just needs to process the order. This store is lazy.
Dec 14th, 2023

Nov 11th, 2023

Visited the place to look for something i wanted to see in person, the security personnel was welcoming, I was introduced to Janette who was my customer relations personnel and assisted me throughout my visit. She was honest on what items are available and able to describe the items on display. Will come back again for items I wanted to see in person.
Sep 14th, 2023

My fiance bought a wallet where the logo is not stamped on straight. We went in and tried to make an exchange and was told to just return it and order a new one in store since there's no stock. Okay, done. Waited three weeks, crickets.. She followed up with the SA and was told the order was cancelled for some reason. But the charge was already posted to her credit card. SA is unresponsive after that. Subpar customer experience for a brand that's supposed to be 'luxury'.
Aug 27th, 2023