Pottery Barn

Feb 22nd, 2024

I went to Pottery Barn in Corte Madera. I wanted to purchase some items that I saw on line. I gathered the items and went to the desk to pay. There were 2 older ladies working and neither of them acknowledged me. One was on the phone, but when she hung up she completely ignored me. Neither of them said a word to me. After about 10 minutes another girl walked up and she was really nice and helped me. I wont go there anymore.
Dec 17th, 2023

I will not get be shopping at any of these brands ever again. I ordered wall art that arrived damaged. I called customer service expecting them to make it right. Boy was I wrong!!! Apparently this company does not care about its loyal customers. Message received. I will be spending my money elsewhere.
Dec 2nd, 2023

I've been looking for a sectional for my living room for a while now, and I decided to look into Pottery Barn. I was looking for a more modern design, which is why I was interested in the Carmel. I asked Nancy for some help, and I couldn't be happier with her service. She guided me to the Carmel sectional, where we discussed design options. Nancy asked for the things I was looking for out of my couch. I cared about posture, soft seating, and a modern design. She then showed me two other couches I hadn't considered and I was surprised at how well they suited my needs. We talked about what would work with the room and what wouldn't and Nancy also walked me through how I might like one of the designs that wasn't in the showroom based off the ones that were there, contrasting its measurements. She drew out a layout of what my sectional could look like in my living room and shared some of her favorite swatches that would go well with it. The whole time, Nancy was also sharing valuable interior design insights that I haven't even able to find online after weeks of research. Still need some time to make a decision, but I just want to give a huge shoutout and thank you to Nancy for taking care of me today!
Dec 19th, 2023

AMAZING! AMAZING! Who cares about taking care of a customer who wants slippers for her sister for Christmas (slippers she has failed to get for the past 5 years)? Anna, Juliet, Alex went beyond the call of duty to make it happen! They are a true asset to Pottery Barn! They were patient, kind and gave exemplary customer service. Thank you all!
Nov 25th, 2023