Banfield Pet Hospital

HORRIBLE. DO NOT GO TO THIS VET. They price gouge you and do not care about your pet. They told me one price over the phone, then added an additional $400 when I got there. They charge you an exam fee every time you want to come in for something simple such as flea medication. Why would I need to pay an exam fee when its the same medication shes always taken? I should only have to pay for the pills. The nurse was very unprofessional and asked if I wanted to see pictures of my dogs guts that she took during her surgery. Then after her surgery, they left a tight bandage on her leg and when I couldnt get it off at home, they had the audacity to say, we can take it off for you but it will be a $75 exam fee. Unbelievable. Never going back. Switching veterinarians.
Mar 14th, 2024

The appointment system is inconsistent, drop-off system doesnt work well with cats. My pet stayed there total of 4 hours and during 3 of those hours, he was just waiting alone. So of course he got aggressive then in return, weve been offered sedatives for next appointment. Weve been asked to come in an hour and a half to pick him up but then it was delayed another 45 min, then another 40 min. When I asked to stay there with him or bring him back when theyre ready, it was refused as it wasnt an in-room appointment. By the way, it was our first appointment, very disappointed that they were okay with keeping a cat alone for hours and suggesting sedation right from the beginning, I am questioning their values for animals.
Mar 9th, 2024

I'm not going to trash on the employees or the vet. They were fine. However, they need to be more clear about how their whole system works. I'm sure it has it's advantages but I would never come here for a routine check up again. They prioritize sick pets which is fine but when there's only one vet it's a massive wait that they give zero warning about. I made an appointment for 1pm. When I showed up they took my cat from me and told me it would be a two hour wait. I was annoyed by this, I didn't expect the long wait or to be separated from my cat before hand. But I got over that. However, after four hours I needed to get to work and he hadn't even seen a vet yet. I didn't have to pay anything but my cat was sitting alone for four hours for nothing. Even the idea of him sitting for two hours was nerve wracking because he doesn't do well in small spaces away from people he knows. But the fact that it took four hours and he didn't even get checked out is beyond frustratingly. I shouldn't be seen as the irrational one when a check up that would normally take less than a half hour takes over four.
Dec 28th, 2023

Banfield has been caring for my baby for the past 12 years of her 15 year old life. Today I had to bring my baby in and have her put to sleep. The whole team was so caring and I truly appreciate them in this moment. I held in the tears until I got home but they all showed so much love to my baby in her last moments and I am thankful for that
Dec 27th, 2023

We take our dogs here for check up's, and to get them up to date for vacancies, the rooms could be a little cleaner and should be cleaned after every visit. I didn't see that when we had a visit with our dog. To avoid kennel cough.
Dec 21st, 2023