A Secret Garden

The woman who works at this shop is the most rude person Ive ever dealt with. She was so rude, numerous times, to my mom and I that we walked out and bought the FUNERAL bouquet somewhere else. Thats right, shes rude to people in mourning. Ive never been back and will never go back. Ive never been treated so poorlyand during a hard time. If I could give this shop zero stars, I would.
Dec 10th, 2023

I dont know what I was thinking. Obviously I wasnt at the time when I was organizing my daughters baby shower and went to another local florist. After being treated poorly [with no exaggerations] I thought Oh My Gosh why didnt I go to A Secret Garden! I walked In the next day and was greeted very kindly. I explained what I had envisioned and with no hesitation I was shown what flowers they suggested to use. Pricing was spot on. When the flowers arrived at the venue I was so happy how they turned out and in fact they were perfect!!!! Team at A Secret Garden did a terrific job. Thanks again ladies.
Sep 10th, 2023

I placed an order online through Telefloral. We received a completely wrong arrangement. I never received a call regarding a substitution. When you call the shop to get it resolved, it goes to a call center. They have no direct phone number to the shop. Horrible way to handle customer service. So much for supporting a local company when they outsource their customer service to India. There are plenty of other florists in the Fresno area. I would recommend ordering from a different florist.
May 15th, 2023

Buy my wife their candles
Feb 19th, 2023

My son ordered flowers for his girlfriend. Paid extra to get the premium version of the valentines arrangement he chose. The pictures are definitely misleading. The size looked nothing like what he was shown online. I guess I should say thank goodness he didn't order the basic or she wouldn't have gotten much. Please use more realistic pictures so customers aren't fooled. Here's a picture of what she got and what she was supposed to get since he paid extra. The arrangement was also one sided not the 360 look you would expect by seeing this.
Feb 14th, 2023