Tenant Planet - Chula Vista Property Management

Lauren Gurrola, has been great. She has helped me tremendously through a tough time. I needed help & support as I lost my job & she guided me through to what steps I needed to take to create a payment plan action & avoid a 3 day notice. Now Im all caught up, Thank you Lauren.
Jun 29th, 2023

If I could leave no stars I would. It is extremely stressful and difficult to have any maintenance issues resolved.
May 1st, 2023

I've been with Tenantplanet for 1.5 years, now. Overall I'm very satisfied with their property management and I can wholeheartedly recommend working with them.
Mar 21st, 2023

Mar 17th, 2023

As a property owner with them getting customer service is very difficult no one ever returns my voicemails, the maintenance person charged me for work that was never done. Ring doorbell not installed, first tenant cleaning was not done, the tenant was even offered a refund for the cleaning I was never informed the cleaning wasnt done so I dont know what I paid for. If I hadnt reached out to the tenant directly I still would not have known about this. The agency didnt offer to send me back the ring doorbell nor give me any update on the installation. There have been small but good interactions like fixing the toilet and sink as far as I know but with speaking to the tenant, there is likely much the manage my company is not telling me. I can only interact with maintenance through a email application and when I call for more efficient communication if I get answer which is rare they send me straight to voicemail. The tenant had a car in his spot for two days and only the owner can request a tow truck, I gladly would have done so, but TP never informed me that the tenant had no place to park for two days! That is absurd. I am definitely not renewing with this company and will be seeking another management company for my property as soon as legally possible.
Mar 17th, 2023