Steven F Hovland: Allstate Insurance

Nov 22nd, 2023

I have been with Steve Hovland Allstate for many years and always receive great customer service...Professional, patient, kind and friendly service every time... Most recently Jessica was very thorough and made things easy to understand...All my needs were met and I was very pleased... 5 Stars
Jul 4th, 2023

Setting up the policy seems to be relatively easy over the phone, but many pieces of information were missing and I received three cancellation notices. I had to call many times to get it sorted out. Setting up payment was a problem too. The easy pay system I agreed to wasn't recognized by AllState and I had to pay more than I expected.
Mar 21st, 2023

Very nice and courtesy. Prices are great. Wonderful job and keep up the good service.
Mar 4th, 2023

Deceptive and bad business practices. Be warned! You are not in good hands as Allstate claims in their slogan. Allstate has agreed to pay $450 Million for a class action settlement, and another class action lawsuit was filed against Allstate in July of 2022.  According to a letter I received from Allstate Insurance Company: The Steven F. Hovland Agency has partnered with the deceptive online auto insurance quote website quotza.com. This website falsely and deceptively promises on page 1 there is a tool on that website the visitors can use themselves to see and compare auto insurance quotes from top auto insurance companies, and that information regarding the insurance companies comparison quotes is provided by quotza.com. This of course is all a lie and a con job to get visitors to enter their information, believing they can access and see this auto insurance quote comparison tool that does not exist anywhere on the 10 pages of the website! After visitors enter their information on the first 9 pages of the quotza.com/Allstate (partner) website: then, they go to page 10 where they enter more information, and there is still no auto insurance quote comparison tool as promised on page 1. Then, at the bottom of page 10, after the information at the top of the page is filled out and all the visitor's information: for the first time in 10 pages, there appears a TCPA (Telephone Consumer Protection Act) disclosure statement never before mentioned, that tells the visitor to the website that by clicking the below "Get Quotes" button they consent to receiving calls, texts, robo/pre-recorded calls, etc. even if their phone number is on the Do Not Call Registry. Basically visitors have  to surrender their protections afforded them by CALIFORNIA UNWANTED CALLS LAWS, the TELEPHONE CONSUMER PROTECTION ACT (TCPA) and THE DO NOT CALL REGISTRY, and be bombarded with telephone solicitation phone calls, texts, robo/automated calls etc.. Of course none of this was mentioned anywhere on the first 9 and 1/2 pages, after they already have all your information. I visited the Allstate/Steven F. Hovland Agency partnered quotza.com website looking for auto insurance quotes, but I did not give consent by clicking the "Get Quotes" button. Instead, I closed the website window on my browser. However, even though I did not give consent, according to the letter I received from Allstate Insurance Company: the Steven F. Hovland Agency hired telemarketers to use the information from the Allstate/Steven F. Hovland Agency partnered quotza.com website anyway, to bother and frustrate me with telephone solicitation calls, even though my phone number has been on THE DO NOT CALL REGISTRY since 2006. If you want to trust your insurance and financial needs to an agency whose character it is to practice deception, and violate CALIFORNIA UNWANTED CALLS LAWS, the TELEPHONE CONSUMER PROTECTION ACT (TCPA) and THE DO NOT CALL REGISTRY, that is your problem now because you have been warned!
Jan 2nd, 2023