Farmers Insurance - Patricia Ruiz

Critical: Professionalism, Quality, Responsiveness, Value
Apr 21st, 2022

(Translated by Google) Very good service (Original) Muy buen servicio
Jul 26th, 2020

(Translated by Google) Very bad customer service, in fact in 4 years he never attended us, any kind of advice. (Original) Muy mal servicio al cliente, de hecho en 4 aos nunca nos atendi, ningn tipo de consejo.
May 24th, 2020

I missed out on at least $1200 on discounts over that last years with Patricia Ruiz as my Farmers agent. We have used Patricia Ruiz for our Homeowner insurance but the few times I called I always got stock Adriana. She seems to be nice but not very knowledgeable and has more the roll of an receptionist/assistant. Contacted her several times about a business and a Umbrella Insurance. They never follow through or called back so I finally gave up and switch to another Farmers Agent. Wow what a difference.... Finally getting to talk directly and all the time to my Farmer Agent - no longer have to deal with an receptionist/assistant. Unfortunately I missed out on 25% discount a year on my Homeowners insurance while with Patricia Ruiz so not very happy about that but at least I finally made the switch and now I have an Agent that is knowledgeable, proactive and has my best interest in mind.
Nov 23rd, 2018