Toyota Carlsbad Collision Center

Special shoutout to Justin Williams who provided me with the best customer service I've ever received from anywhere. Since this was my first time getting a car fixed, the whole experience was initially daunting. However, Justin made me feel secure and comfortable as he patiently guided me through the entire process, explaining all expectations, answering all of my questions, and accommodating all my needs. He was always friendly, helpful, and professional. In the end, the whole Toyota Carlsbad Collision Center team did an amazing job on fixing my car. It was ready when they said it would be and they made my 10+ year old car look brand new. The quality of service provided here was more than anything I could have expected or desired. Y'all rock!
Mar 26th, 2024

Mar 12th, 2024

Very professional, courteous, detail-oriented and patient. It was a white-glove experience, they coordinated with the rental car team to have me on my way. Pickup was just as easy. Folks at the front desk were great, Mark the service writer ran everything to ground and went out of his way. The vehicle was returned cleaner than it went in which was absolutely terrific. The work performed was flawless. Great job!
Feb 29th, 2024

They are the BEST.
Feb 12th, 2024

Really upset in regards to the communication. Scheduled to drop off my vehicle on Monday with a rental, called twice the week prior to ensure a rental was scheduled and called the morning of the drop off. I was assured multiple times that my appointment and rental was ready to go. Later the day, I arrived to the location and there was no rentals available. Front desk did not want to assist on finding me a car to get back home. They just apologized and informed me there was no rentals, which apologies were not going to find me a way home. After the back and forth conversation they finally stated they would reach out to enterprise to find a rental for us. It was an hour just sitting there and figuring out the rental that Toyota had already confirmed it would be reserved for me.
Apr 7th, 2024