Digestive Health Consultants

I waited almost a month for an appointment, and when I got there, waited over an hour for Dr Garret, and finally just walked out because I know that if I were an hour late, the doctor would never see me. Front desk staff was huffy, rude and blas. I will be looking for a new gastroenterologist, who can better manage his time. Jill O
Mar 14th, 2024

They never answer the phone!!!
Sep 20th, 2023

Scheduler terrible at returning calls.  5 messages keft before return call.  Rude no apology. paperwork from office states if pre auth required call.  If cost too high on prescription.  Cost was 123.00 called drug plan provider and filed appeal as canselation appt became available only 5 days ahead of procedure.   Scheduler called and said we don't do pre auth for laxatives.  RUDE again.  Same lack of respect helpfulness and customer service
Mar 1st, 2023

As others have commented on Yelp and Google, the experience here is roundly unpleasant. You arrive early and are rushed through not one, but two storms of paperwork. It's 2022: why is this wasteful exercise from yesteryear even a thing? Just have your patients answer questions online beforehand for crying out loud, it's not that hard. Once you get into the medical bays, waiting for your doctor- or in my case, nurse practitioner- to arrive, it's Spartan and quiet. The cold comforts of the interior very much suit the morale projected by a palpably fed up staff. Then a nurse rushes in, asks a few questions and weighs you on an ancient scale...(headslap)...am I cattle? Then, the moment we've all been waiting for (well I was), the NP walks in. No eye contact, terse greeting. Asks why you're there, you talk for moments before being interrupted, looked up and down as she proceeds to dismiss nearly everything you've said, neglecting to even acknowledge others, writes a few things down, offers either blood work or a colonoscopy/endoscopy, rushed through explanations as though it's my fault for not having gone through med school before turning up. I came in because I'm ill. I am also neurodivergent. I am scared and could've used a caring bedside manner, some reassurance, deliberate and understandable explanations. I received none of those before the NP left me with, "the nurse will be in to explain the next steps." Same nurse as before rushes in, gets right up to my face as I sit in the same chair I started out in (there was a bed, but I wasn't examined. I wonder if anyone ever is..) and very cursorily runs through pre-procedure steps, parts with "drop off your paperwork at the front desk and scheduling will be in touch." That was my visit. In at 9 for a 9:30, appointment started in earnest at 9:40 and ran til 9:54.
Mar 11th, 2023

I have had it with this practice.  I have been coming here for at least 14 years and seeing Dr. Fisher.  My problem isn't with him, it's the front desk staff, and the nurse practioner (who can be rude).  They hound you relentlessly with robocalls to call and schedule your appointment and then they never answer the phone.  The guy who does the colonoscopy scheduling never returns messages or answers the phone.  The last straw for me was that I finally got an appt for last week and when I arrived, they would not see me because I didn't show up 30 minutes early to fill out a bunch of paperwork.  The practice has been taken over by some other company and they claim you have to fill out everything again (even though nothing has changed in any of my info and the patient portal is exactly the same).  So they rescheduled me for a month away.  I took off time from work to drive all the way over there just to have them turn me away.  So I am done with this group.  I signed up with another Insite Digestive group in another city and I got an appt within one week, and they sent a text which had about 5 questions to answer which updated my info.  In other words, making you fill out 10 pages of crap was completely unnecessary.  Enough is enough.
Feb 20th, 2023