Hotel Amarano Burbank-Hollywood

David Flynn _{on Google}

Apr 8th, 2024

A bit worn out.

Dr. Douglas Howe _{on Google}

Mar 26th, 2024

Always LOVE The team at The Amarano!

Oui Santos _{on Google}

Mar 17th, 2024

Hi,
You guys gave us the wrong room. I booked and paid for the upgraded Premier Suite to have plenty of space for our family to enjoy and splurge.
You gave us a handicap room. There was no glass doors in the shower. All the water was coming out. We had to face the shower head literally facing the inside wall while placing ourselves in an uncomfortable position to not flood the bathroom.
I booked the upgraded Premier Junior Suite room as the pictures attracted me with the nice upgraded set up and furnitures with plenty of extra seating space and nice backsplash for the bed.
The room we got did not have the extra seating, stained curtains, curtains didnt close or have a magnet to seal all the way, stained couch and chair, no sink with extended microwave and fridge space, no cute little table with 2 blue chairs for tea or milk time or nice upgraded couch like the pictures of the room that I booked.
I asked a few times from when we checked in, during our stay and again when we checked out and was told that was the room that was booked which is incorrect.
No housekeeping ever came to clean up while we stayed from Saturday to Wednesday. Woke up panicked from a huge spider crawling on the wall. Its not a boujee hotel as I hoped it be.
Pix of the upgraded room I paid for.
image0.png
image8.pngimage9.pngimage10.png
Pix of the outdated handicap room I got. The difference in pix are very obvious. Definitely wasnt a pleasant stay especially the bathroom experience. What we got is not the Premier Junior Suite I booked and paid for!!!
image4.jpegimage5.jpegimage6.jpeg
Lastly. The Junior Premier Suite I booked said Breakfast included which wasnt noted on all of the room options so I would imagine its actually breakfast since continental breakfast is automatically included in amenities already for all rooms. We did not get the actual breakfast as expected and noted on the room that was booked. What is noted on the website to book is false advertisement. Our experience was poor and a bit upsetting.
How can I add this review on the actual hotel website besides Yelp and all other hotel bookings site. No one cared enough to help or switch us to the actual room I booked or apologize or apply credit. We were in room 240 which is again not the room and pix I booked for!!!
Noteworthy details: Hi,
You guys gave us the wrong room. I booked and paid for the upgraded Premier Suite to have plenty of space for our family to enjoy and splurge.
You gave us a handicap room. There was no glass doors in the shower. All the water was coming out. We had to face the shower head literally facing the inside wall while placing ourselves in an uncomfortable position to not flood the bathroom.
I booked the upgraded Premier Junior Suite room as the pictures attracted me with the nice upgraded set up and furnitures with plenty of extra seating space and nice backsplash for the bed.
The room we got did not have the extra seating, stained curtains, curtains didnt close or have a magnet to seal all the way, stained couch and chair, no sink with extended microwave and fridge space, no cute little table with 2 blue chairs for tea or milk time or nice upgraded couch like the pictures of the room that I booked.
I asked a few times from when we checked in, during our stay and again when we checked out and was told that was the room that was booked which is incorrect.
No housekeeping ever came to clean up while we stayed from Saturday to Wednesday. Woke up panicked from a huge spider crawling on the wall. Its not a boujee hotel as I hoped it be.
Pix of the upgraded room I paid for.
image0.png
image8.pngimage9.pngimage10.png
Pix of the outdated handicap room I got. The difference in pix are very obvious. Definitely wasnt a pleasant stay especially the bathroom experience. What we got is not the Premier Junior Suite I booked and paid for!!!
image4.jpegimage5.jpegimage6.jpeg
Lastly. The Junior Premier Suite I booked said Breakfast included which wasnt noted on all of the room options so I would imagine its actually breakfast since continental breakfast is automatically included in amenities already for all rooms. We did not get the actual breakfast as expected and noted on the room that was booked. What is noted on the website to book is false advertisement. Our experience was poor and a bit upsetting.
How can I add this review on the actual hotel website besides Yelp and all other hotel bookings site. No one cared enough to help or switch us to the actual room I booked or apologize or apply credit. We were in room 240 which is again not the room and pix I booked for!!!