Pizza Hut

I ordered a pizza on doordash and i was trying to make my pizza half and half so I contacted the store Pizza Hut on Niles and Oswell to see if they could please do that change to my order. The employee told me I had to do that on doordash to make that change. I told him I couldnt make the change on doordash I already had tried. I tried changing my preferences on the app it showed the option was taken off that I couldnt continue with the option on the app, I tried contacting doordash I could not get a hold of them. Do they want it to be on paper for them to change an order that I placed that I asked nicely to please change it because it was not giving me any options to do it in the DoorDash app. DoorDash is not the one making my pizza so that was the reason I contacted the store to make that change because once again I could not do it on DoorDash app nor are they making my pizza they are just picking it up. The employee continued to tell me my pizza was almost out of the oven how was that even possible when I had just made the order a minute ago and the pizza takes 30 mins to be baked correctly! That is why i called quickly so they can please make that change before throwing it into the oven. I used to work at a pizza parlor so I dont know who this employee was trying fool. Overall terrible employees or just uneducated employees. It will be the last time ordering pizza at this location because the employees seem to be lazy and dont know how to talk to their customers. I am not trying to say I am right but if you have worked at any food place you know that customers are always right. I feel like my request was not too much to ask for especially if you are telling the employee that you could not do it. I contacted the store because they are the ones making the pizza now its nonsense to contact DoorDash because what the DoorDasher is going to hop in the kitchen and make my pizza. This employee was uneducated.
Mar 26th, 2024

This specific location does not place extra cheese when ordered. Thought it was just an accident or I'm mis-remembering what extra looks like. Gave up and just accepted that I must be mis-remembering then I went to another location and it was exactly as I remembered. Just avoid this location.
Mar 8th, 2024

Feb 18th, 2024

Feb 1st, 2024

I went to place a online order for delivery, changed my mind and a pre-authorization for 42$ was placed on my card and no purchase was even made. Now I have to wait 48hrs to get my money released back and I didn't even order food, nice.
Jan 24th, 2024