Diamond Air Services - Heating and Air Conditioning

Mar 31st, 2024

Mar 27th, 2024

Mac did a great job of fixing/servicing my furnace. He was prompt, thorough and explained everything.
Feb 3rd, 2024

They are top notch!
Dec 24th, 2023

Many times we overlook things when they go right and this is one of them. To give you guys a little background, we started shopping for a new air conditioner and furnace when ours was still working (more like barely chugging along) but felt better to be ahead. Our a/c was the original Carrier unit that came with the house from 1976 and the furnace (Goodman) was about 3 years old (3 ton), with the a/c outside unit piecemeal with a fan that was replaced about 10 years earlier. Okay,it was some kind of Frankenstien unit but it worked every time and did not fail us, but it had a heavy energy appetite when it came to use. Our bill was huge! We researched eleven companies and Diamond (Anthony) was provider number four. We were impressed with how he did not try upselling us at all. Everyone was trying to say we needed a 5 tonand adding things we did not need like a smart thermostat (when we had one) . He was clear, concise, honest, & took pictures to illustrate his points when he went in the attic. He was game to work with us when it came to brands and communicated in a manner that had us all on the same page. If I had an inquiry, everyone always responded in a timely manner. Prices were also some of the fairest we found because we were not I did not think Diamond could shine even more until the crew arrived. Seeing Will and Carl work together and speak with each other, well they are like a married couple. They troubleshoot and game plan the install. No one is trying to outshine anyone else and really work as a team. They know their stuff and it shows. We have a concrete tile roof and they even had a guy, Mike, who read the page provided by the tile company on how to walk on these tricky roofs and he did it without damaging anything.They are caring, considerate, and left us in awe. The bosses even come by to make sure things are moving along and getting anything the guys need, down to one dropping off lunch for the crew to keep momentum! The job never felt hurried, but kept at a steady pace. The furnace closet was insulated and it'sa work of art. I even purchased a silver colored plug plate because you simply have to compliment good work. Teamwork is not a show, it really is how this company moves along. There are many companies and we went through some that really seemed good until there were errors on the estimates, things talked about that were missed entirely, important items not listed and I won't even count the guy that gave us an estimate and details related to a two-story house and ours is one story. Just not paying attention and that costs time and money. There was no confusion with Diamond! That helps me feel better and they go out and after every visit, they make sure to establish contact and address anything that yielded from that visit. Who does that? Diamond does. I wish they were more than HVAC guys because I know I am not going to find this dedication with the other stuff we need to get done with the house but at least a significant purchase went as it should! We highly recommend them for any and all HVAC services from installs to repairs because honesty matters and runs short in this industry. Great guys, great service, great prices. 3 thumbs up!
Jan 5th, 2024