University of Arkansas Razorback Shop

Bought my wife an $80 Arkansas sweatshirt for Christmas from the Pinnacle Hills shop. She wore it less than 2 hours and the material was coming apart and rolling into little balls in multiple places and was developing a hole as well. Took it back to the store to see about a refund or exchange for a better product and the Dakota H. was the female employee working. Shes is terribly rude and disrespectful to both myself and my wife and young son. Refused to do either a return or exchange because the item wasnt in its original condition. Obviously that was the whole issue and while we were there. She would barely let either of us speak and kept speaking over us. She said our only option was to speak to her General Manager next week. As we were leaving she told us that she hoped we had the night we deserved. Ive never dealt with a more rude and unprofessional person in customer service ever. Will never spend another cent in that store. Very unfortunate that the store and University have that kind of people representing them! Wes J.
Dec 24th, 2023

Jun 27th, 2023

We just left the store disappointed. We are from out of town and stopped in to restock our Hog wear. Both employees sat behind the counter on their phones and never asked if they could help us. Guess well have to find another source to purchase our Hog wear.
Mar 11th, 2023

Mar 3rd, 2023

The staff went out of their way to make sure I was happy with my purchase. I even was given a shirt off a mannequin that I liked. Great experience!
Jan 19th, 2023