JHook Towing & Recovery

Matthew Miller _{on Google}

Mar 19th, 2024

Saved me when I needed it most!

Deva Fair _{on Google}

Apr 9th, 2024

I didn't even want to add one star for this wracket of a business.
So. My car was stolen from in front of my home. This was on a Monday. I received a call from the Jacksonville police the next morning stating that my car had been fround by the lonoke police, after a high speed chase had ended up in a ditch. When I spoke to the lonoke police they said basically the same thing about the chase and ended up being in a ditch and would need a few days to process it. And once it had been processed it would be released to Jhook towing. So I tried to call a few times, then finally that Friday morning they called me and said it was ready to be picked up. And that it would end up Only costing me $350 or so to get it back. The rude woman on the phone mentioned they that they close at 4pm and closed on the weekend. Sounded like she had a smile on her face. I took off work early so I could try and save some storage fee. The entire day consisted of the runaround. Till after 4pm when they closed. So Monday, I went to retrieve my vehicle. They wanted 568.68!! What? Exact change and only except cash. WTH!? But it gets better, because they couldn't tow it to my house until later. Nobody could even tell me when. The Guy who took my money Couldn't remember how to write the breakdown, so he couldn't give me a receipt. And ontop of that, didn't return my driver's license. I had to call not only the lonoke police ( who had no record of the incident report) as well as Jhook several times, who are so rude and condescending, but I kept calling, until my vehicle was finally returned at 830 that night. My DL was not the center console like Jhook rep. Said it would. And the receipt dates, prices, and info was strangely inaccurate. Apparently the vehicle had been picked up just by my house off military Rd. In Jacksonville AR. Why did it end up in lonoke? Stranger still was the random dump left in my vehicle. Even had infant clothes!? Duck calls!?what??
I definitely would not recommend Jhook towing, especially the lonoke location, especially not by choice.

Daynette Horn _{on Google}

Mar 23rd, 2024

If I could give them no stars I would. They don't deserve any. The owners wife is what I was told, is completely rude and sketchy. I have never dealt with someone with an attitude like hers. My car was impounded off the freeway on a Sunday because I ran over something in the road at 5am and blew out the back passenger tire. I wasn't waiting for help in the dark, so I left it but 3 hours later it was gone. I get it do your job and take it. I am in no way upset about it being towed what's messed up is you don't know who has it and no one was answering phones so I waited until Monday. So once I found it at Jhook I called and the lady on the phone said I would need to pay $335.50 to get the car out and gave me their address and hung up, never once did she say the price goes up everyday. Tuesday I'm scrambling to get the cash together. Wednesday I call again to make sure I had enough cash, Cindy on the phone told me to hold because she wanted to make sure she tells me the correct price.She came back on the phone and said that would be $383.25 and to bring my DL, I told her I thought it was $335 and thats when she told me there is a $50 a day charge each day. After we hung up I scrambled again to get the $383, and to make it clear THEY WANT IT IN EXACT CHANGE, suspicious to me, but anyways I get the $383 and go to their office. They asked what car was mine and i told them and the lady (owners wife is what I was told) said that will be $438, so in just the few hours I last spoke to someone it went up again. I told her that's not what Cindy told me a few hours ago. Owns wife then tells me "well she told you wrong and if you want your car it will have to be exact change". This is when my calmness begins to where off. I go back to the bank and get the rest. I go back pay her and then someone took me out to my car. My tow hook was missing and my front tire was now flat and no one wanted to confess or tell me who the driver was. I called another tow company to come get my car because by that time I was done with them. The guy who towed my car did find my hook up on the windshield and hood Ill be giving 5 stars to East End towing.
Once again not mad it was tow, I'm mad how the way I was treated, I went in nice and all I got back was attitude that was uncalled for. I hope I never have to do business with them again and I'll be sure not to recommend.