Gold Medal Flooring & Design Center

Jun 26th, 2020

May 11th, 2020

I bought enough flooring for my entire house. Because I live in another town i used my local installer The job is done and we really like the floor. However, as I see another review mention, after the sale these people do not care about customer satisfaction! We ended up with eight unopened boxes of flooring. They told me because “they did not measure” the house they would be reluctant to return to store unused flooring. And if they did it would be some time before I got any credit because they had to talk to factory There was going to be a unknown charge to return flooring. I think at one time it was 25% restock plus LTL freight to Georgia. I was never told of return policy or about measuring with their staff. I was going to return floor and wait but decided to donate floor to needy folks in my community. It is sad to have such a nice floor and then feel like you were treated unfairly. So if you buy from this store make sure you use their installers or suffer the same consequences
Mar 10th, 2020

Very helpful. Ask for Brenda!
Oct 4th, 2018

I ended up with a decent bathroom after much confusion, re-re-installation and a high incidence of miscommunication. The office staff, Brenda, was very accommodating. Bucky Ballard however has an inability to follow through and shows a complete disinterest in customer satisfaction after a sale is made. I was literally told it wasn't his duty to "babysit a job" and make sure installation and cleanup occurred properly. Very interesting considering he is the one I did business with. Also will charge to remove scratches on marble they installed, even if you didn't cause them ($200 on top of a $4200 job). Owner doesnt seem to care, so your concerns will fall on deaf ears. Summation: headache. Will not get my business again.
Sep 20th, 2018