Geek Squad

Unhelpful
Aug 28th, 2023

Poor
Apr 23rd, 2023

Be nice be able talk to someone at the store or someone let you know updates on your computer but other than that everything has been great.
Apr 16th, 2023

They do a amazing job
Nov 17th, 2022

These opinions are mine, and I stand by them as they are based on the experience and treatment that I received today. I will never, ever purchase another appliance from Best Buy. My dryer needed repair, so I set up an appointment ahead of time. Originally, I was given 7 a.m. to 7 p.m. for Saturday. I understood this and agreed. On Friday, the day before my appointment, I received another text indicating that they would arrive from 1 p.m. to 5 p.m. I was okay with that too. On the day of my appointment, I received another text indicating that the tech would be here at 10:50 a.m., which was fine by me. Well, he never showed up. I carry my cell phone with me wherever I go in my home so that I dont miss any calls or texts. At the given time (10:50 a.m.), I was standing there with my cell phone in my hand, and the front door was wide open. I wanted to make sure I didnt miss the tech. I called Geek Squad a few hours after he didn't reach back out to me. I needed to know if he was still coming or if he was just running super late. The CSR reached out to him, and she said per the tech, he couldnt reach me. I know this isn't true because I received all of the other messages. No one had to ring the doorbell or knock on the front door, because I was standing right there. There were also NO missed calls or texts from this tech/Best Buy/Geek Squad. I was then told he said he wasn't going to come out because his shift was over, so he would have to reschedule my appointment to next Tuesday. The CSR also informed me that the tech was going out of town, and indicated to her that he is the only one who can make this repair, so no one else would be available. I've never been so disappointed in a company or a human being. I called a second time, and the CSR could not reach out to him. She said it was like he was sending her directly to his voice mail, and not taking her calls (she called twice). If Best Buy/Geek Squad is going to have people working for them to do this type of repair, then they need to have several back up technicians, because the one they assigned to me was not professional at all, and I dont appreciate it. You can rest assure that I will not be purchasing anything else from Best Buy where a Geek Squad warranty is needed. It's not worth it if this is what you have to go through to get things repaired. I've been up since 6:00 a.m., on a Saturday, waiting around for nothing. They should compensate me for what they are planning to pay their tech, since they treated me like a second-class citizen, and wasted my valuable time! To say Im disappointed in Best Buy/Geek Squad is a severe understatement!
Dec 6th, 2023