TruService Community Federal Credit Union

Carol Davis _{on Google}

Nov 9th, 2023

Great Bank and the employees are amazing in helping you to get things done to the best of their knowledge. And professionalism is
a must and yet they make you feel like family.

Mister D _{on Google}

Sep 3rd, 2023

We banked here for years but their absurd policies on check holds and credit products, along with the unhelpful staff members and getting conflicting information from different staff, had us switching and we found a much better credit union. There are just too many choices to have to put up with bad service and bad policies for established customers. Major fail truservice... try living up to your name and vision statement before you lose even more customers.

Rickie Jones _{on Google}

Jun 27th, 2023

Everyone there are so professional and kind love being a customer

Talk To Du _{on Google}

Jun 28th, 2023

It is absurd that when depositing a check it can take up to 30 days for it to clear. Upon depositing I was not aware of this information. I've called several times and each time received different information about when it could post.
The first woman was very nonchalant and told me about the 30 days. When I mentioned to her that I was told 5-7 business days and to call to check by the teller, she made it like I lied about the information I was giving which made me call back to try to speak with someone else.
The second person which was a man told me we were just waiting for it to clear. Which could be Monday, July 17th, considering I made the deposit on July 10th.
The 3rd person, which was another woman told me it should be clear by Friday the 21st, which is today, and still no deposit. Smh.
I'm not sure if the staff is aware of their check deposit policy. The lack of knowledge inconvenienced me and I do not like that I've been getting the run around about when my check would clear. I would much rather stick to a regular bank for deposits.
Also, You aren't even able to get a partial amount. Had I known any of this information I most definitely would've made my deposit with my regular bank.
I just hate that I wasn't informed from the beginning.