Hank's & More Fine Furniture

Buckles was extremely helpful and knowledgeable today. Definitely ask for her. She was so kind and Im leaving with two great pieces.
Apr 1st, 2024

After visiting Ashley furniture and only discovering overpriced furniture and over bearing sales employees, me and my wife decided to go here. Ask for Terik! After briefly speaking with Terik, he let us know where the recliners and sofas were. We found one we liked, and he came over and showed us a better solution for a much less price than we were expecting. The experience we had with this employee was exemplary. Thank you Terik, you rock!
Mar 22nd, 2024

Amazing customer service! They helped us put a couch cushion back on a replacement cushion and were so kind and patient! Highly recommend!
Mar 5th, 2024

They sent Jesus (hey-sus) to repair my recliner and he was amazing! He was professional, friendly, and courteous, and he got my recliner working even better than the day i brought it home. Thank you Hank's and Jesus!
Feb 23rd, 2024

First I want to start with a positive, we had a wonderful experience while shopping for a sectional from Hanks. The sales guy was very nice, attentive and knew the inventory well. We were excited to get our new sectional fairly quickly after we ordered it and everything went smoothly. Fast forward a couple of months and we started having issues with the foot rest popping anytime we would put it up or down and occasionally would almost get stuck. It was very infrequent at first so we didnt think much of it but after a month it started doing it more often. It took us a couple of weeks after that to have time to go in, but we eventually went in on 12/09 and spoke with the team upfront and explained what was going on. They were quick to know what was going on and said the mechanism in the sectional needed to be replaced. The lady we talked to wasnt sure if they had one in stock so they were going to check and call us. A week goes by and my fianc calls and asked for an update.. we were told they had to order a part and they would let us know when that was done. No big deal. We wait until after the holidays to check back in so early January we were told that the warehouse shut down for 2 weeks so they never received a part and then told us it could be another two weeks for it to come in. Fast forward again and we call after the two weeks and were given the same message again another two weeks although this time they said they would check and see if maybe they had another part somewhere else and give us a call back. We never heard back from them. We called a week or so later and a different lady answers and she was very nice but understandably wasnt aware of the situation and didnt know the answer so she was going to have that person call us back the following Saturday when she was back at work. For the first time, they actually called us back when they said they would, and said they didnt have a part and would call us on 02/12 with an update. 02/16 (today) rolls around and theyve yet to call us- my fianc had to call them again and ask what was going on because it has now been over two months since these parts were supposedly ordered and no one has told us anything except the warehouse was closed for 2 weeks. She lets us know to talk to Nicky who was not there yet but said shed been in later on in the day. My fianc calls and talks to her and while she was finally able to schedule us for our sectional to be fixed, she was very rude and condescending. She blamed us for the couch not working saying that it sounded like it was broken because someone was sitting on the footrest which is not true at all. She never apologized for the lack of communication on their end- there were multiple times they told us they would call and never did. The couch is under warranty and while we understand that it can take awhile, having clear and reliable communication goes far in these situations. We would have been more patient and understanding. Also blaming the customer for something we were told is a common problem on these electric sectionals is absolutely uncalled for. I would say as long as you dont have any issues with the furniture you buy, youll be fine, but if you do just expect to be blamed and it take months to fix.
Feb 19th, 2024