Crain Kia of Fayetteville Service Center

The service department is severely lacking in their customer service skills. My car was in the shop for a week before anyone called me back with an update, after voicemails, and being told theyll call you right back and then hearing nothing before they close for the day. They are constantly making statements they do not follow through on. I have been promised a loaner car as soon as it becomes available each time my car has been in for service never to hear anything back about a loaner. Today I was told the service manager would call me back in a few minutes never heard back before they closed.
Feb 11th, 2024

Great service and kind people!
Dec 31st, 2023

Was looking for a good used vehicle. Showed up and a kid with black curley hair greased ( looks like chochi) was pushy trying to sell a new car $20 thou. more than I wanted to spend.When my daughter asked about the used vehicles, he lied and said they didn't have that model used.There was two used on the lot. I would highly recommend staying away from him.Dealership sells alot of recked used vehicles, beware.
Oct 28th, 2023

They will tell you your car needs work that it actually doesn't need. Moreover, I've already had 2 recalls on my car and had to use their warrantee twice. The general manager is helpful when employees are being obstinate.
Jul 23rd, 2023

Bought a new vehicle from Roddy, very pleasant experience. Very patient with sale
May 18th, 2023