The UPS Store

Mindi Feldstein _{on Google}

Apr 5th, 2024

Went to this facility on a Saturday morning at 9 oclock, and it was not open. Called and there was no answer at the facility. Then waited until 915, and it still wasnt open. Myself and three other customers, including Amazon, decided to go somewhere else. UPS is a corporate company, with standard hours, that should be strictly upheld to service the people that utilize their shipping company. It is a huge disappointment. That small independent owners are allowing these types of mishaps to happen, and to sour the taste of accompany that has, for so long, had such a high, standard of excellence. Do better.

Nate Byerley _{on Google}

Mar 6th, 2024

This store could use additional staffing.

Andrew McIntyre _{on Google}

Feb 16th, 2024

Mitali was incredibly pleasant and helpful when trying to get an email label printed for a non-Amazon return. She spent at least 15 min with me and went above and beyond to help me get my package out today.

Sarah _{on Google}

Feb 12th, 2024

Just had an incredibly nice trip to UPS, and felt compelled to leave a review. I was just dropping off an Amazon package for return, and upon taking the item out of its carrying bag realized my partner hadn't taped it up as required. I've had bad experiences at other UPS stores before in situations like this, mostly just eye rolls and rudeness, but once I was even required to purchase an entire marked-up roll of packing tape to seal something that needed less than 8" of tape. So, despite the very friendly welcome when I arrived, I was a bit trepidatious when I went to explain my situation.
Obviously I've already spoiled the suspense... But I was given absolutely wonderful service. Even more importantly, both ladies working there made me feel welcome and comfortable, and the nice lady with the short red hair that scanned in my package went above and beyond. She could tell I felt bad about the package not being ready, and made sure to let me know she is happy to help. She clearly has a great disposition and ability to work with the public, very underappreciated yet important skills.
The more online we all are and the more disconnected we all get despite everyone's constant ability to "connect", the more these small interactions matter, and workers like the ladies at UPS just now deserve our respect, and more importantly the respect and appreciation of the employers whose wealth they generate. That's why I took the time to write this oddly lengthy review... I hope the UPS store manager sees this review and realized what assets these ladies are.

Beka Yarnell _{on Google}

Feb 10th, 2024

I have come twice during what is listed on internet and the posted hours on the door and they have not been open. Its really disappointing when my day is planned and the hours of operation are not correct.