Applebee's Grill + Bar

Apr 6th, 2024

We waited at the front for a while before anyone came to seat us. The restaurant was pretty empty. We got there around 7pm. We were finally seated in a booth by the bar (party of 4). Our waiter was also the bartender, I believe his name was Jake. He was not busy nor was the restaurant busy. I also work in a restaurant so Im usually very laid back when it comes to restaurant staff as I know its a hard job. It took awhile to get our order into the POS, and once it came out, only 2 of the 4 meals came out. Our waiter did notice, and promptly got the rest of the food out to us. But that was it. We never got checked on again. Luckily our food was fine so we didnt need any remakes. Meanwhile we hear a lot of laughing and talking coming from the back of house where all the staff was. My husband finally went up to the bar to ask for boxes and our bill, 40 mins after we finished eating without ever being checked on. It just seemed like some of the staff need more training on how to better serve customers instead of hanging out together.
Mar 30th, 2024

Mar 26th, 2024

Customer service was fantastic. I took my daughter in to redeem a kid's meal certificate she got at school. The server and the manager were both so kind and attentive, and they even wrote her name and a congratulations on the takeout bag. I'm so impressed with those two workers. And she's enjoying the food! Kid-friendliness: The Highlights brand kids menu games kept us occupied well while we waited for our order.
Mar 26th, 2024

Mar 24th, 2024