Petco

Lisa Richardson _{on Google}

Mar 29th, 2024

Nice staff and has everything.

Alyssa Page _{on Google}

Mar 23rd, 2024

Im not one to write negative reviews. Ive always had wonderful experiences having my dog Luna groomed for deshedding and a bath on a regular basis at this location. Ive said its ok to cut/shave any mats but nothing more. German shepherds should never be cut/shaved as it messes with their temperature regulation. After many positive experiences of truly helping me manage my dogs shedding around the house, I took her in today and received back a completely different dog with an absolute butcher job to her hair. I understand its hair and it grows back but it could take months and it may never grow the same again. Extremely upset and I hope this right is wronged as Ive been a loyal customer. On another note my corgi, Dixie looks fabulous. If only my GSD couldve had an experienced groomer. In my opinion if you get your dog groomed here, get to know the staff first. Be cautious with trusting them as well. So upsetting.

Michael Kemmeries _{on Google}

Mar 18th, 2024

FIRST TIME CUSTOMER
I booked cutting and bath for my 2 little dogs. I had never taken my dogs to Petco for any reason. The price seemed good for a cut and wash. Girl who checked in the dogs was nice and I explained the health concerns of one of my dogs. All was good. When I picked up the dogs the person checking me out was nice and told me about the app to get 20% off on the first cut. This guy helped me with the app (I'm 60 and not an app person). When the dogs came out the dogs hair cuts looked great.
THEN I got the bill, there was an charge of $5 for supplies or maintance or something for each dog. So, I questioned the hidden fee. OMG, this went on for a while, I told them I was not paying a hidden fee. After a good lenght of time and my blood pressure going up the manager on duty said he would remove this fee. So, I paid and left a $5 tip for each groomer then store. Later that night I thought about the $100 (little less), I thought that cant be right. Well, I did not have the reciept because the manager on duty didnt give it to me. Dog cut cost $50 each, I gave $10 (total) tip, 20% off with the app for first time customer.
So, my math => $50 + $50 + $10 = $110 minus 20% (22) = $88
So, I went by the store the next morning to get some of my money back. Well that didnt work because I didnt have the reciept and they could not reproduce my reciept or even look at my account to see the history. The manager of duty (same guy) went on and on about something I signed when I brought the dogs in. I told him I never was asked to sign anything and I have no idea what he was talking about. This went on and on again.
He said he would look into this and give me call tomomrrow.
Well....... I guess he lost my number because he has never called