Banner - University Medicine North

Trying to get seen since December 2023 when the VA placed a consult. I had to cancel 1x due to having a contagious virus. received a voicemail today that they cancelled yet another appointment and rescheduled it for a date. when I called to change the date due to previous scheduled appointments and was told a completely wrong date. Seems Dr. Emami, Dr. Coffman, and their staff have 0 ability to communicate and their scheduling department needs to review how to schedule appointments.
Apr 7th, 2024

Banner billing is a mess!
Feb 18th, 2024

I was checked in by Jordan, who was efficient and cordial in every way. The wait was short, and I was called in to my appt. with Dr. McClenathan. I first spoke with a 4th year student who was a pleasure to work with, followed by a friendly and efficient Dr. McClenathan. The Dr. was unable to diagnose my hernia in the 5 minute meeting, including a 1 cough 'cough' test. I think it's hilarious that i received a thank you note from the garbage facility. Yes, i was seen promptly, by a 'surgeon' who declared I had no hernia, when I've had it for years! their response was: We are happy to hear you had a wonderful experience with us! We will be sharing your feedback with the rest of the care team.
Feb 15th, 2024

Ob's are good but every other department in this network is a nightmare! Trauma ward is negligent, pediatricians are weird, residents are typically worthless, schedulers are a crayon short of a box, sports medicine is a circus. Just horrible all around if you're insurance will let you go anywhere else do!
Jan 4th, 2024

This is an update to an original five star review. At my first visit, the receptionist, not a billing rep.,told me in no uncertain terms that money upfront would be required (I am fully insured and in no way in arrears to Banner), instead of just billing insurance directly. I took her at her word because I wanted to see the doctor, so I paid. Now having had multiple visits subsequently and having dealt with different check-in staff, I see that it's not an across-the-board policy of Banner to demand money upfront. I dealt with this particular receptionist again less than a week ago and it was more of the same, but luckily there was a supervisor looking right over her shoulder and she had no choice but to relent. As stated in the feedback that was requested post appointment, going to see a cardiologist is stressful enough without being hassled by a controlling receptionist. The doctor and medical staff were wonderful, but I just don't appreciate having to deal with this overbearing woman.
Dec 31st, 2023