Conn's HomePlus

Mar 25th, 2024

Prince Lee was out salesman and I could not have asked for a nicer, non-pushy salesman. He was the best and so was Alex!
Mar 19th, 2024

Mar 16th, 2024

Man, where do I start? Let's just go the short story route. I would not buy from this store ever again. The people will call you and promise things that they won't honor. Then they get defensive. Then they keep calling you and tell you that your dumb if you order online because they will mess up my order and it won't be right. Then they stated that I have to order new lines for the washer and its mandatory in order to buy a washer from them. Not only that but thank God a woman name Kim help me. She is the most honest person there. Honestly, she should be the store manager. Alex is running a store with employee that aren't well behaved, ignorant, smart mouths and liars. Again, Kim was the most honest one there. I got my product on March 4th and asked about payment. They stated it would be sent to me and I have yet to receive anything. I went in and the lady and the gentle man up front couldn't find me and then said oops we found you under synchrony and that I had a two-year payment plan with no interest. Come to find out I call back in and Alex the incompetent manager was able to find it and gets frustrated when I tell him he needs to run the store better and have meetings with his employees. He stated the first day I had issues that is district manager was there and knew about the problem and didn't even pop in to speak with me, which is pretty sad.... I was honestly talking with them about buying a new fridge that was 2100 and a new dryer to match that's another 850 but honestly, I will be taking my money elsewhere. I hope corporate see this and fixes the issue. I have manager sales for almost 11 years, and this is very sad. I would be ashamed if my business was running like this. Kim gets 5 stars Alex and his team of goons zero stars if I could. Ps I still have texts from your employees showing how they offer things and go back on it.
Mar 20th, 2024

I would not recommend this store to anyone. I went in with the intention of purchasing a couch only! However I found a headboard that I wanted. I was only going to purchase the headboard because it was in stock and the representative assured me it could be delivered in a timely manner. And it was also 50% off so I was interested. Then the manager pushed the sale by offering me 20% off my total order. OK great! So I found a couch that was honestly decent and I only went with it because the discount and again they assured me that I would have it delivered in a couple days. After the manager again pushed the sale by offering 20% he then proceeds to tell me all he can do is 15% after the order was basically already submitted long story short they come to deliver the couches and they were unable to get them in to my apartment. Little effort at that! So obviously the couches needed to be refunded. Once they took the couches off magically all discounts are taken off and now I have to pay for a DELIVERY FEE?! mind you I couldve simply just bought the headboard and took it home myself. So now Im stuck with this $700+ bill and the manager did absolutely nothing to help considering it was not my fault that they couldnt deliver the couch!! DO NOT SHOP HERE. Save your money and time. And especially dont let the manager push a sale on you! * YOU GUYS DID ABSOLUTELY NOTHING TO ADDRESS MY CONCERNS. Makes sense why every review is bad on here!
Mar 20th, 2024