Chase Bank

Great customer service.
Nov 30th, 2023

Kind of a bad Chase. The ATM is indoors and drive-through is only a speaker system one, no actual machine. There is, though, J.P. Morgan wealth management when they are actually open. So, definitely a rich people Chase. And, it's a nice neighborhood.
Oct 30th, 2022

Nov 24th, 2021

I deposited a large escrow check on a Saturday, and the nice young man in the branch told me there would be a 9 day hold. Coming from San Diego area where I banked with Chase for nearly 20 years, the manager would always work her magic to clear the funds prior to that. (Its an escrow check...) I expressed this to them and I was given the name of the Manager who was off on Saturday, and was also promised someone would call me regarding this. No call, so starting Tuesday I attempted to get someone who could help me. "Manager" was not available all week for one reason or another, and until Friday, no one called me back as promised each time I called. By Monday, the Manager finally called and said can't do anything and by this point it was just another day or two. I am tempted to never bank with Chase again, but for now will certainly be visiting another branch to do my business and hopefully develop a good relationship. Worst experience ever with a chase branch after 20 years.
Jul 6th, 2021

I needed personal help with major confusion between my Chase and Ameritrade accounts. After two hours on the phone yesterday, I went in person to this branch. I was very fortunate to have Mike McAuley available to sit me in his office and resolve ALL of the problems and help me with all of the forms and paperwork involved. I would still be lost if I hadn't received such professional and timely help. Thank you!
Jan 1st, 2020