Cold Stone Creamery

Im not too sure if its a trend nowadays but most of the cold stones are closing 10 minutes before they close. I went to this location today, the one by university last week, and another location the week before. I think they should consider the fact that some people work the night shifts and barely have time to go anywhere for food after their shift. The staff didnt answer their phone when we called, at least 4 cars including myself were approaching and got disappointed. It was 9:47pm. Arizona is a right to work state. If you dont want to work, then there is a right to fire.
Mar 24th, 2024

Feb 16th, 2024

Jan 30th, 2024

Jan 27th, 2024

I usually go to this location with my wife as we live nearby. Every time we go there, its a very pleasant experience. Unfortunately, tonight changed that. My wife and I enter and there is a short Hispanic girl that is behind the counter. She didn't have a name tag on, which I'm sure after reading this, will make sense as to why she wouldn't. She asks us what we would like. I said "I'd like a 'gotta have it' of french vanilla." She didn't say anything and started scooping with attitude slamming the ice cream on the counter. She didn't smile at me when I smiled at her, and she had her ear-pods in, which is extremely unprofessional when serving the public in customer service. She asked me if I wanted any toppings; now usually I have them put a lot of chocolate chips in because I love them at cold stone and they have never given me an issue about it. So I said I'd like a lot of chocolate chips. She, giving me attitude, said it will be extra. I have gone to cold stone for 10 years, and have ordered the same thing both from this location and across Tempe and Chandler, and never was told this before. Unfortunately, I was told this with attitude to boot. I asked her not understanding why, and she said the first scoop is free, but the next ones are extra. Again the attitude was ridiculous and I started to get pretty pissed honestly. I said, "No I'm good just do the normal then." She, with more attitude made my wife's and when we checked out, she looked at my wife and said "have a good night" disrespectfully not saying it to both of us. To boot, the ice creams came out to just shy under $20. When I paid, they asked for a tip. So, they want a tip, $20 for the ice cream, and extra for the toppings? Ridiculous. I think its ridiculous that people in these types of customer service positions are allowed to both come to work with attitude and ear-pods in their ears. I won't be coming back to this location because of her. I don't waste my mental health with people who obviously want to spread their rudeness to others.
Mar 22nd, 2024