Adelante Healthcare

If youre pregnant save your time and money, dont come to this place. I spent the first 5 months of my pregnancy believing I was diabetic type 1 because this is what this facility made me believe. I was referred to a very expensive specialist they partner with VALLEY PERINATAL. They and adelante made me believe I was a high risk and there was always something wrong with my baby. Once I change my OB and got a different point of view, turns out I was never diabetic or a high risk pregnancy. My baby was perfectly fine. I passed my glucose test with flying colors. I will probably never get back all the money and time I spent with who they refer me with. If you have a good insurance BE CAREFUL WITH THIS PLACE! They will do ANYTHING to charge it. How inhuman from these professionals to make a pregnant women go through all this stress of a bad diagnose. Cant believe theres doctors who only care about money and not your health. Also they never pick up the phone. How hard is that? The lobby was always empty. Just pick up the phone girls! To all my pregnant women out there, DONT COME HERE!
Apr 10th, 2024

Always very professional, caring and attention to your issue or concerns.
Apr 7th, 2024

Why even have a call center when nobody is returning calls? By way of positive feedback please have a direct number to call the clinics because there is obviously a huge lag time for the call center to redirect calls/messages to the respective clinics. For example I've been waiting for a callback from the Adult Medicine - Surprise clinic for over two hours and I ended up going to the clinic. The receptionist insisted that they're very busy. That's a very poor display of customer service when she was very dismissive of my concerns. I've been sick all week and I ended up calling my insurance company for the Telehealth service, because I couldn't get any callback from the clinic. When I finally got them on the phone, I was given an appointment with my PCP in May. Why give me an appointment that far in advance when I was very clear that I needed to see my PCP because I'm sick?! This very poor customer service can potentially lead to life-threatening situations for patients because of the delay of care. Please do something about the huge delay of messages going to the call center and to the respective clinics. For patients' safety, please make the investment and create direct lines to the respective clinics instead of a call center. Use the call center for after-hours issues. Quick and efficient access to you should be a priority otherwise you risk losing patients.
Apr 4th, 2024

Waited in the waiting room for 30 minutes which was fine but when I was taken back, I got asked questions for about two minutes and then no one came back for an hour. Had to pop my head out into the hallway and ask if anybody was still coming. All for soemone to come in for three minutes, swab and tell me Im all good to go. Very unprofessional and rude to make someone wait and hour and a half to talk face to face with someone for 8 minutes total.
Apr 2nd, 2024

The doctors are awesome, the front desk and people that answer the phone could definitely use a refresher on how to do their jobs. I've sat on the phone 3 times now (different hours of the day for this reasons exactly) and it's taken 3-4 hours for a call back. I'm currently sitting on hold right now (10:39am, April 3rd 2024 for 10 mins now) because I refuse to wait 4 hours to get the answer and help I need. Will update with how long it takes for someone to answer.
Mar 30th, 2024