CVS

Robert Kennedy _{on Google}

Jan 16th, 2024

You should believe all the one star reviews. I have been using this CVS for a few years now and have had my issues like actually getting the wrong pills last year and took them for almost a full month before realizing they were a pain killer and supposed to be heart medication... yep it's true. I should have changed then.
The customer service here hasn't been good at all and I've struggled with getting texts that my prescriptions are ready and when I get there they are not, I struggle with my prescriptions being ready 2-3 days apart and they always text me to coordinate my pick up all at once. I picked up one prescription Saturday and got home to discover one 3 pills in the bottle... I called the pharmacy and they said this was to get my prescriptions coordinated and ready on the same day (finally) I was told I would be able to pick up all prescriptions Monday... nope, I showed up Monday and only had the one prescription which was the same prescription I picked up 3 pills on Saturday.
I asked the girl about the other and for the second time in the past month the same girl said "you have to wait in the drop off line to find out about the other prescription" I know she could have checked on the other but again second time same girl had no desire to do anything more, I said "I'm not going to wait in a drop off line to find out about a prescription I've been getting for years and told it would be ready" and she threw the bag on the counter and said "have a good day" and walked away... I am done, moving my scripts to Walgreens. The chubby dark haired young girl with the tats and nose ring lost you a customer.

Sabia Michael _{on Google}

Jan 2nd, 2024

Received a confirmation that antibiotics were being filled. Waited 5 hrs and now they tell me they dont have it in stock!! My kid needs antibiotics today. Never using cvs again.

Courtney Sarkisov _{on Google}

Nov 30th, 2023

I hope they will read these reviews and take the time to train their staff. I went through the drive through I expressed that I'm hard of hearing but could read lips and the lady with the black hair sighed rolled her eyes and talked into the phone with her back to me. I'm definitely switching pharmacies. This one is lacking in customer service.

Marty Conlon _{on Google}

Nov 25th, 2023

Drive thru pharmacy pick up

Rebecca Aguilar _{on Google}

Mar 31st, 2024

0/5 stars DO NOT GO TO THIS PHARMACY:
I was first scolded by Jackie when I provided my insurance card after giving my daughters name and DOB. She did not ask any other questions other than do you have insurance. I proceeded to hand her my phone as I did not have the insurance card handy but I had a photo of the insurance card on my phone. I was told Ill do it this one time since there is no line but next time youll have to come inside. Okay my first internal thought was then why have a drive thru option? People utilize the drive thru option for many reasons (in my case 2 sick children in my back seat, let me know how you would feel about unloading two sick children to pick up their prescription vs using a drive thru as a more convenient option for their safety and the safety of not wanting to get others sick as well). I let that one go. She then proceeded to mumble something inaudible into the phone after putting my phone back into the basket and back to me. And then I was told there are two cars behind you so you need to go around back in the line again. At that point I was confused as I was picking up 1 simple prescription and insurance was already processed but I listened to instruction and went to the back of the behind two more cars. When it was my turn for the second time at the drive thru is when I wish I would have never chosen CVS pharmacy and never wished to have met the rudest person in my life, Jackie or Jacquelyn. She was short with me and asked my daughters name to confirm. And as she was rambling I hear her say amoxicillin and prednisone. And I said I only came here to fill her prednisone, I never sent amoxicillin to this pharmacy nor do I want that prescription. You never asked. She flipped out on me began rolling her eyes being dramatic with pulling the phone away, shaking her head and telling the other techs something I couldnt hear and then she yells at me and says its already mixed this was the whole point of everything. And I immediately was shocked how I was being treated and talked to so I defensively responded, no you never asked me what prescription I wanted, the only one sent to this pharmacy was prednisone. She was listening (not) to me with looks of sarcasm and rolling eyes and turning to other pharmacy techs that I have inconvenienced their day because they took it upon themself to not ask the customer what they are needing. So after seeing her get upset at me I proceeded to ask is this going to be a problem or do I need to find another pharmacy to go to? She continued to have the most sarcastic attitude no you dont as shes throwing the phone around she says do you want a pharmacist? I respond with yes. The pharmacist was Sarah and she was the most patient person on the planet (give this lady a raise) she listened to my concerns, apologized on behalf of her victimizing coworker and encouraged me to talk to management and stated she would also be talking to her coworker as well. Jackie continued this victimizing attitude with not coming back to apologize or finish the transaction, Sarah completed the rest for me. Sarah even had the compassion to hang up the phone and open the window to hear everything I had to say. She truly had a heart of me, I could see it in her eyes she felt my frustration.
My text I received to pick up this medication clearly stated Prednsione not amoxicillin so I have no idea where this mix up came from. Also I was not asked of any allergies prior to them mixing this so shame on their part if there would have been a contraindication. How am I as a customer supposed to assume they mix medications? That is news to me. But this could have all been avoided by your employee Jackie asking essential questions. This isnt a fast food drive thru, this is healthcare so asking questions is much more of a priority and because of her lack of asking questions led her to lashing out on me as the customer?
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