PNC Bank

nunya beezwax _{on Google}

Jun 16th, 2023

I've had an overall good experience with PNC since opening a business account 6 months ago. Minor issues solved quickly. Competent friendly staff. Good location. ATM has only been down once in 6 months. Couple times they were out of $20's. They do seem to have a lot of fees, which is primarily how banks make a profit besides interest and investing. But the fees are reasonable. PNC is business and cash friendly, unlike any other bank I've used.

Richard Reed _{on Google}

May 29th, 2023

I've been a PNC bank customer since they bought National City when I lived in Mi. I can't tell you the bells and whistles they deserved then.
That was then. They're now in Sierra Vista Az and my biggest banking mistake since moving to AZ was opening an additional account with them.
15 days and counting and I still can't do what I want with the account. Between the branch and cooperate I've now spoken to 11 different people and they all have the same canned speech answer " 48 hours".
In my limited mathematical back ground that's 2 days, not 15.
Stay where your at folks, this bank as gone the way of used toilet paper

C _{on ChamberofCommerce.com}

Nov 10th, 2023

Opened an account with PNC a few days ago. I deposited funds from an investment account. when I spoke to customer service before I deposited the checks I was told it would only be a one day hold. I deposited the checks and the next day I received an email saying the deposit is delayed and it would be a 5 buisness day hold. When I contacted customer service they were very helpful and released the hold. I received an email verifying that. When I went to the branch to requested a debit card they told me they cannot provide new customers debit cards that It's being mailed to me should take 7 to 10 business days. When I asked to withdraw funds they said they are still on hold. I showed them the email verifying the hold was released they told me customer service doesn't understand how the branches work. That I have to wait 5 buisness days. I called customer service 6 different times and they keep telling me the same thing that your account is ready to use. I tried the features on the website my bill pay is unavailable, transfers are unavailable when I tried making an ach payment im told the account cant be verified. I very disappointed in the disconnect between pnc customer service and their branch. I have funds showing available in the account but unable to access anything.

wannabtico _{on Google}

Nov 15th, 2022

PNC replaced BBVA and BBVA was a very professional and customer-orientated bank and in my experience, PNC is definitely not.
Also, I notice that the older high ratings were for BBVA; PNC acquired BBVA in November 2020.
The problems Ive had with PNC are too long to address here and all I can say is, they simply dont care.
If you expecting courteous and caring behavior, you might find it with ex-BBVA tellers, but you wont find it with PNC Bank.
Im in the process of closing my PNC account and transferring it to a bank that truly values their customers.