Sundance Catalog Kierland Commons

David Mortaz _{on Google}

Sep 7th, 2023

Order shipping is a joke here! Ordered a piece of jewlery and used standard shipping assuming 7 days would be sufficent for them to get the item from Arizona to California in 7 days! Two days after the order was placed, the tracking URL shows the item not moved an inch! BTW, the tracking number on the Sundance Catalog website is NOT clickable!
When I contacted Customer Service, the rep claimed that's how std shipping works and did not offer any help. Contrast to Amazon where we would have option to cancel the order, or the shipping costs waived!
Sundance Catalog makes Amazon look good.

Kimberly Joseph _{on Google}

Jun 7th, 2023

I have loved Sundance Catalogue for years
This was my first time in one of their retail sites. The staff never greeted us, never asked us if we needed assistance. This shopping center is in an affluent area. But I'm not destitute, nor do I look that way. And while I'm not a teeny, tiny size, I have purchased clothing from them quite a bit online. Very disappointed the vibe the staff were giving when it's supposed to be such a cool life-style kind of brand. Went to JJill around the corner and they were super kind and I had several ladies asking if we needed help.