Paul's Ace Hardware

Store manager must have been having a bad day - she tried to make up her own policies which are aren't real. I went to return a hose I purchased a few days prior because it was too short. The attitude from the moment I said return was wild. She try to say that I can't return it if there was nothing wrong with it and that it being too short is "not ace hardwares problem". No where on their return policy does it mention the reason for the return mattering at all. Return policy states of good condition its a 100% refund, if not goos condition there's a restocking fee. That's it. Nothing about the reason mattering. She eventually gave me the return but her attitude and lack of knowledge on her own store policy is comical. If she wasn't such an old lady I would have had some harsher words to her that based on her rude demeanor and attitude.
Apr 6th, 2024

Jan 27th, 2024

This store has not price matched 2 out if 2 times . I wouldn't waste your valuable time coming Gere in search of a price match . I even called ahead 1ti.e to make sure ahead of time and they still had special rules once I got here like I had to go to the other store and take a physical picture . Wasted my time . A 3 star is actually generous in my opinion. They have only wasted my time
Jan 12th, 2024

Good store. I always find what I want/need
Jan 9th, 2024

We went to get our knives sharpened. Highly recommend the knife sharpening here! Every employee was super nice and friendly, and it was nice to see people enjoying their jobs. The check out lady even gave us a discount for a promotion they were running that we didnt know about. That type of service guarantees our repeat business.
Nov 23rd, 2023