FedEx Ship Center

Jan 10th, 2024

If there was a zero star I would choose that one, this is the worst and most unprofessional service ever, after many calls I made to make sure DLVRY will be done on time, I received a call from this center saying it will be d delays till after weekend Not only that, but the agent HANG THE PHONE ON ME !!!
Jan 9th, 2024

Amazing people working at this place
Dec 31st, 2023

Dont expect your package to be delivered. I had an important package I needed delivered. It had to be signed, my husband took the day off work to ensure I would have that package, that he could sign for it. Late in the day, I got a text saying, "Attempted Delivery." I called my husband and asked if anyone tried to come to the door. He, who had been in the living room with the blinds open said no one had come to the door or tried to deliver any packages. There was no note left outside. Nothing. I called the help desk and they said I could either try again tomorrow, or pick it up at the store. I told them I would not be available tomorrow, and the store was 40 minutes away from my house. When I asked why the driver didn't even go up to the door; the agent just said, he has one more day to deliver, that today was an early delivery date. So be ready to do FedEx Job for them. They don't actually deliver packages and don't resolve other than, "You can pick it up."
Jan 20th, 2024

Had the worst delivery experience of my life with fedex, been trying to get my holiday package but they wont let me take off the signature requirements, I am very busy with work and dont have time to sit around and babysit a package, so I missed my delivery because I couldnt sign for it and I had asked them to hold it at the facility and I also told them that my husband with the same last name and address was going to be picking it up and they said this was fine. He drove there an hour away from my home only to be told that it was on the truck for delivery again which was going to be missed because he was at the office, picking it up where it was supposed to be, so we waited till after 4 PM when the people on the phone said that the package would be back at the facility again, we drove up there again. My husband walks in again and is received with an attitude and basically them saying that he cannot pick up the package without me. Luckily, I was in the car and was able to come in and sort it out but they were not helpful at all and very rude, not understanding of the situation and customer service skills. The guy behind the counter is lucky that I sent my husband out because he was about to get beat up. Its the young black guy with the braces. Whos pretty short he cant miss him and the manager that was there that day wasnt the best either, I did end up getting my package but it should not have been that hard and when you see a customer is already frustrated, you should as a manager come in and try to rectify the situation with a very good customer service which he did not have, I hope I never have to deal with FedEx again especially this particular location although Im sure I will get packages from them again again I hope I never have to physically walk into this location. You guys need to do better look at all these terrible reviews not all these people are lying.
Jan 3rd, 2024