Public Storage

Mar 25th, 2024

Lynn was excellent!!! Thank you !!
Mar 25th, 2024

Greg was amazing and very helpful
Mar 19th, 2024

Gregg was very helpful! Thanks
Mar 19th, 2024

Nicole is an absolute nightmare to work with, heaven forbid you have to be connected with her on a phone call and it gets worse. Her in person attitude is absolutely, and gratefully unmatched, she wears rbf, looks highly annoyed when you ask her any questions, and has zero empathy, or customer service skills. She is rude, and cuts you off, doesn't allow you to ask any questions, or give any info about your unit!! Today she called to remind me about my unit, I asked her for a payment arrangement, or asked what their procedure was for auctioning off unpaid units. I proceeded to let her know that I spoke with the very unpleasant woman yesterday, and before I could go any further she cut me off and told me that I must have spoke with customer service because she was the only one there yesterday, and it could not have been hurt. But she also said that in a very rude, in a matter of fact way, which helped me remember that it was her that I was talking to. She proceeded to let me know, that if my unit wasn't paid by the end of this month, that I had approximately 2 weeks and it would be on the auction block. Which is much different from what she told me yesterday, she told me that if it wasn't paid by the end of this month on the 1st it was going to auction. I JUST lost it all recently from DV, I was just asking for an extension or to pay a partial pymnt and got hung up on!!! I STRONGLY dislike her and pray I don't have to interact with Nicole much longer!!!!
Apr 8th, 2024