Black Canyon KinderCare

Today was my princesses first day with this facility. I stepped out of the office, opened my phone to call and see how my babys first day was going so far and BOOM! all the updates I needed WITH photos attached sitting there on my phone. I cried because yall really care that much?? And why is my child so happy & comfortable without my presence?! As an overly protective 1st time mother to an only child, I would highly recommend this learning center! Major shoutout to Miss Cecila and all her amazing staff members!
Jan 29th, 2024

I have entrusted in Black Canyon Kinder Care and they have done an amazing job with my children. The Director Cecilia is always there to answer any questions I have the staff / teachers are very patient and kind they keep a routine that I love and i know my children are safe.
Jan 19th, 2024

My daughter does good here. I just hate how indecisive and inconsistent they are with the payment and time of drop off. Its always something changing.
Dec 26th, 2023

I worked for Black Canyon Kinder Care for over two years as the COOK. I saw everything from front to back especially all of the RED FLAGS that CECE doesnt dare mention to parents and I am a parent I would want to know. Both of my grandchildren were abused at this center and it was kept hush hush because CeCe claimed it was a conflict of interest. If your children cry from the moment you pull into that daycare, theyre crying for a reason please pay attention to them that is a huge red flag. Two teachers have been fired for child abuse and one suspended for three days put on probation for 90 the back into a classroom with your children. Dont get me wrong there are great teachers there plenty of them Izana Yasmin Anna Theo Val. Your children get sick because classrooms are NOT BEING CLEANED PROPERLY PERIOD toys are dirty, they spray them with a disinfectant, but if the disinfectant isnt filled every day then obviously its not working . The reason for the door chimes in the twos classroom is because children have been running out the front and the back doors, these teachers need SUPPORT they are all under paid and over worked, most parents drop their children off for 12 hours. The parents expect the teachers to do everything but dont even want to meet them halfway. You have to have a team in order for something to work. Dont knock the good teachers when the bad are doing bad, The blame should be on the Director shame on her for not supporting her team.
Mar 31st, 2024

My daughter has attended this Kinder Care location since July 2023 and we will be unenrolling her. Ive went back & fourth with this decision for a while now but after experiencing certain things I believe it was time. In August she got sick for the first time.. & then the letters started getting sent out every other week. The first one was in October COVID and then Head Lice was a few days later and then another case of Head Lice, Step Throat, Flu & 3 COVID exposures in the month of December. My daughter has literally been sick every week since October. I would get her back in good health & then BOOM!! I would send her back and she is sick AGAIN!! It was so hard for me to work because I had to constantly keep her home. That just let me know their cleaning procedures are not working or not being done at all. Because its no way every week these kids should be sick like this. I would drop my daughter off and would see all of the kids noses running with snot. & some of teachers would literally be looking at their nose run and not even attempt to wipe it. I would have to wipe some of the poor kids noses because as a mother I cant look at a child like that and just walk away. With all of this being said Im aware at daycare kids are prone to get sick its inevitable. Especially with the high ratio of child/teacher. But, the staff have to do their job to make sure theyre not increasing the exposure of the kids getting sick which means cleaning frequently and making sure that runny noses are being cleaned when they see it. The director Cecilia said that she didnt feel the need to send the children home for a runny nose but thats the first sign that the child is getting sick or is already sick. I also, blame some parents for bringing their sick child into school knowingly. I get that us as parents have to work and hate loosing out on money. Im a single parent myself which means I have no help and if my child get sick and I have to call off and keep her home thats money I cant afford to miss either but at the same time my daughter health and the other children health is important so I have to make that sacrifice. Furthermore, the staffing changes was definitely an issue as well. The center definitely is understaffed and need help BADLY the constant change in teachers was ridiculous. Because, it left the kids in dangerous situations with only one teacher being in the room. My daughter is big on stranger danger so, it was hard for her to get adjusted to new faces constantly especially because she only wanted and liked one teacher in her class. I did notice that after a while my daughter would scream and cry when we would pull up to the school which was ODD to me! Ive spoken to different parents and they have experienced A LOT of what I experienced and thought it was normal or want to leave but havent made that step yet. but as a second time mom I know some of this is NOT normal and need to be fixed immediately! My daughter had a few incident reports and what I didnt like was the teachers never had a clear explanation on what caused the incident I didnt like that. Lastly, I did appreciate the videos and pictures I got throughout the day that eased my mind a little. & the director was nice and tried to help with any issues that I had. I hope with me providing this feedback that the center get better overtime those children deserve Quality child care & nothing less!
Feb 10th, 2024