Petco

Nice employees. Quick cheap. Love this place
Apr 9th, 2024

Apr 8th, 2024

I had an appointment scheduled with a groomer and I had called to let them know I was going to be 5 minutes late bc it was difficult to get my cat in his carrier. The woman doing grooming told me she forgot to call and cancel my appointment and she didnt even know I had an appointment. I made this appointment over a month ago and confirmed it via text twice over the last week. She blamed not knowing about my appointment on not being able to see it on the system which just sounds like an obvious excuse due to the fact she was able to see it after I told her about it. She said the cat groomer wasnt in today due to family emergency. Which is fine. However what isnt fine, is not being told in advance that she was out. So my cat and I had to go through a stressful experience to get him in his carrier for absolutely nothing. I called the store an hour later to speak to a manager about my terrible experience, and when I was told I was being transferred to the manager, it was the same groomer I was put on the phone with instead of the store manager who informed me that the manager is someone else but I couldnt speak with him because he was out. Honestly, it just sounded like she wanted to cover up her mistakes by not allowing me to speak with anyone higher than her. Typically, Im easy going and easy to work with but this whole experience was so unnecessary. Not everyone should have the jobs they have acquired
Apr 3rd, 2024

Staff was helpful
Apr 1st, 2024

Excellent service
Apr 1st, 2024