Uptown Dental & Orthodontics

My dentist was amazing! She was very intelligent and compassionate. I have to get a root canal which is a bummer but they helped me work it all out and I appreciate the entire staff so much!
Apr 7th, 2024

Well, what started as a great experience has turned into my worst dental experience ever. On March 15th, I had a broken molar exratracted with a bone graft . The graft fell out within 2 days, immediately after the extraction my mouth broke out in half a dozen or more huge ulcers, which I've NEVER had before, on March 20th, they got me in and cleaned out the extraction site and redid the bone graft, she wrote me two prescriptions. I left, dropped off my Rx, and was immediately called saying those prescriptions couldn't be filled. I went to a second pharmacy, and the same result was the same, I've left dozens of messages with the after-hours answering service and messages thru a portal on the official website. I barely got a response today, 6 days later, informing me that the dentist was out of state on family matters for at least a week. I was able to get ahold of who I believe was Dr Hall via text. Her response was to go to another oral surgeon or dentist, on my dime, because my insurance will very likely deny an additional claim for the same exact procedure. She said she is unable to send a different Rx.. I understand family emergencies, however, office staff should've been able to respond instead of just not answering multiple emails and messages for 6 days. I love giving locally owned and operated businesses my business but not if I'll be ignored. It's a medical office, there should be protocols for emergency closures to alert patients. I'm honestly really very disappointed in the lack of effective communication, I was looking forward to finding a great dentist close by but I need to be able to trust my providers. I have lost that trust. Here's proof of my communication since last Thursday.
Mar 26th, 2024

Mar 7th, 2024

Front desk lady's alwaysg very nice and professional. Woman that cleaned my teeth and woman that took my ex -rays went over everything, That way I knew what was going on each step of the way.
Mar 5th, 2024

Feb 26th, 2024