Dignity Health Medical Group Family and Sports Medicine - Ahwatukee

Today I was EXACTLY 10 minutes late to an appointment for severe pain and loss of mobility due to a pinched nerve. The woman at the front desk then got on the phone to speak to the office manager about my late arrival. After eventually denying me my appointment and my subsequent disapproval, the office manager explained that I missed my appoinment as it was already half over. Keeping in mind that I am forced to wait 5-15 minutes in an examination room every time I am there on time, I decided to call Dignity Health's AZ call center number to express my dissatisfaction to corporate. The kind woman I spoke with then informed me that their policy is to see patients who are UP TO 15 minutes late. So in effect, I was ONLY 15 minutes late because the office manager decided to play games and keep me from getting checked in. DO NOT go to this location unless you want to go to a Dr.'s office where the Office Manager runs the place like a snooty sit-down restuarant. No respect or compassion WHATSOEVER.
May 31st, 2023

Sep 20th, 2022

Horrible front office and staff. Do not go there! I would give a 0. Office stafff think they fell from the sky and patients are dirt. They are rude, rude rude. Go find out for yourself, try talking to the lady behind the counter. She would make you feel like an idiot. Why go there and pay for horrible service when you have options?
Feb 16th, 2022

It is a bad place to get CARE because the office staff DONT CARE at all. Lady at the front desk thinks she owns the place. Other office staff has the same attitude. Guess the office staff owns the place???? And doctors are their workers!! Lol. Office staff, especially lady at front desk need to find other jobs so patients can get real CARE.
Feb 13th, 2022

I have seen Dr. Curtis and Dr. Parks for years and cannot say enough about their level of care and professionalism. However, as I sit in the waiting room this morning for an 8:15 appointment and watch/listen to the front desk person check in patients, I'm sad at her lack of kindness. She's snippy, rude and lacks empathy. Not the way to treat patients first thing in the morning, or any time.
Nov 28th, 2021