One Stop Heating and Cooling

Priscilla Aviles _{on Google}

Jun 27th, 2023

If I could leave less than 1 star, I would. This company is NOT trustworthy. I called them to schedule a yearly maintenance on my AC I bought from them 2 years ago. They originally scheduled me for 6/22 from 12-4 pm. We waited all day and no call until almost 4 pm when they told us that they werent going to be able to make it out to us and would need to reschedule. We rescheduled to 6/27 from 7 am- 10 am. 9:30 am comes around and still no call from them on ETA for the technician. We called them and were told we werent on the schedule for today, but then told right after that they had a call out and had a back up technician that was going to pick up the van and head over to us. By 11:30 no technician had showed up and we received a call stating that the techs van had broken down on the way over, but the manager himself, James, was going to come and maintenance it. He had to first go get the van towed, then come over so we were given a window of 1-2 pm. 2 pm came and went and we called them back and they said they werent going to be able to come out today, that we needed to r/s to tomorrow or Friday. We told them that we werent available tomorrow and if it was going to be Friday they better be here at 7:30 am because we werent gonna wait around all day again. When speaking to the manager, Brandon, he told us he could have their sister company come out today by 5 pm at no charge. Someone from another AC company came around 4:30 and stated that they had never heard of One Stop Heating and Cooling, and that they had called and spoken to me over the phone, even though the person they spoke with was named Erin which just so happens to be the name of another manager at One Stop. I had never spoken to this other AC company, and the number they had on file wasnt my number. They also stated that someone had booked the AC company online and paid with a credit card, with a note stating Dont talk to tenant/ dont tell the tenant anything. So, it looks like One Stop outsourced and paid for another AC company that was most definitely NOT their sister company come out to take a look at the unit. This was a huge headache and a mess to deal with. I will NEVER use or recommend this company ever again. Do yourself a favor and dont even mess with these people.

John Leeno _{on Google}

May 26th, 2023

One Stop Heating & Cooling was very responsive to my needs. The fixed my AC unit until they had the replacement unit in stock. Worked closely with Jeff who coordinates the entire deal and the installers JJ and Damien were very professional and punctual in their installation of the unit.
Edit: I tried to get a quote for an installation of a new unit and they ghosted me.

andy peterson _{on Google}

Jan 19th, 2023

Liked Damien- he is excellent. Cannot say enough good things about him. CEO followed up after the service. Will use One-Stop again.

Jay S _{on Google}

Dec 31st, 2022

Services: A/C system maintenance, Repair HVAC

Drake Dougherty _{on Google}

Nov 13th, 2022

Services: A/C system maintenance, Thermostat repair