King Mechanical LLC

Great professionalism and welcoming Service: Thermostat repair
Feb 26th, 2022

Amazing costumer service! Frank was super nice and he gave me the best deals. Would definitely recommend!
Jan 16th, 2022

I am compelled to share my dreadful experience with King Mechanical, and I must say that I am thoroughly disappointed with the abysmal service I've received. I called them on January 10th due to a lack of heating in my home, and to date, I am still enduring the winter without any resolution. The utter lack of responsiveness from this company is nothing short of infuriating. This is not the first time I have faced such incompetence from King Mechanical. Last year, on November 14th, I encountered the same issue with my heating system. It took them until January to finally address the problem, leaving me shivering in my own home for an extended period. Unfortunately, it seems that history is repeating itself. What is truly baffling is their complete disregard for customer communication. Despite making numerous phone calls and sending text messages, I have yet to receive a response from King Mechanical. It's incredibly frustrating to be left in the dark and forced to endure the winter chill within the confines of my own home. It's evident that King Mechanical's lackadaisical approach to customer service is a recurring theme, and they seem indifferent to the inconvenience they cause. As a customer, I expect a certain level of professionalism and a timely resolution to issues, especially when it comes to something as essential as heating during the winter months. I strongly advise anyone considering King Mechanical for their HVAC needs to think twice. The lack of reliability, responsiveness, and the recurring nature of these issues make it clear that this company is not deserving of your trust. I am appalled by their negligence and sincerely hope that others can be spared from the winter woes that I have had to endure due to King Mechanical's incompetence.
Feb 14th, 2024

We used king mechanical about 3 years ago when we replaced 3 ac units in our house. At first everything seemed great, install was much quicker than we expected, but everything seemed to have gone smooth. The issues started about 2 months after install. The condensation pan to one of units started leaking, we called them out and they said there was a clog and thats why it caused a leak in my ceiling. There should have been no clog, that should have been cleaned before it was installed. Then A few weeks later one of the brand new thermostats they installed stopped working, they pretty much told me I was on my own with that and I had to call the thermostat company and I ended up installing a new one myself. Now lets forward to November, so about 6 months after install, we try to turn the heat on down stairs and it doesnt work, we call them back out. They came out and said they got the heat working, GREAT! fast forward a few months later we go to use the air where they fixed the heat guess what the a/c doesnt work we have had to call them out literally every 6 months because we can either get heat or a/c, but we cant have both. Now its just about 3 years later, I have had 2 condensation pans leaks, and 2 out of the 3 brand new units do not work. They will not answer phone calls or texts. after this review I will also be reporting to the bbb and the ROC. Edit we will give you a call, thanks for the response. The purchase wasnt under my name, it was under my husbands name which is why it didnt show in your system. Services: Install AC, Install thermostat, A/C system repair
Apr 23rd, 2022

Im writing about my experience with King Mechanical to save people from the expensive and frustrating mistake I made by hiring Frank Marquez and his company, King Mechanical, to install a new Trane AC unit at my home. I paid King mechanical over +$5K cash to replace my AC unit. A contractor working outside heard the loud clattering noise the HVAC unit was making and commented that something was wrong with my brand new AC unit. The owner of King Mechanical, Frank Marquez, was called. Marquez said he would send someone to evaluate the banging noise in the new unit. One month later, King Mechanical had not sent a technician to my home or even contacted me about making an appointment. Multiple calls over multiple months with the same result. He would promise to evaluate the loud banging sound on my brand-new unit. Then he would not show up. By this time, I was upset. I had a faulty AC unit and was asking for a service call from the company that I paid a significant amount of money to install. King Mechanical would not even send a tech to check on the problem. After 10 months of calling and texting without replies or responses from the owner of King Mechanical, I sent a certified letter. Only then was a repair tech sent out and he confirmed that the AC unit should not be making any noise as he heard. A month later, King Mechanical came out to repair my brand new AC unit. A little over 4 months later I woke to a constant, loud banging sound while the unit was running. I went outside and recorded a video and sent it to the owner, Frank Marquez. Something had broken loose and was banging around inside the unit. This is in the middle of the Arizona summer with 115-degree heat. (see video) Marquezs response? Im booked out for 2 days. I can't drop everything for you. What? In the text exchange, he repeated that he takes care of his customers and he stands behind his manufacturers. Two days later at 2 am the unit completely exploded. I had no AC with a house full of kids. He stopped responding at all. I reported him to the Contractors board. By the way, an inspection by the Contractors' Board takes 3 to 4 weeks. I obviously couldn't live with a broken AC unit in August in Phoenix that long. I had to pay a second HVAC company $2000 to repair the faulty AC unit installed and the substandard repair work performed by King Mechanical and Frank Marquez. The Contractor Board inspector said he couldn't evaluate King Mechanical's work because of the emergency repair work. Frank then told me he wouldn't honor any warranty for the unit he installed. What a shock! I guess he felt more confident he wouldn't get in trouble for his shoddy install and repair. The most troubling part of hiring King Mechanical to install the HVAC unit in my Phoenix home is that throughout this whole ordeal, the owner of King Mechanical had no feelings of obligation to the new HVAC unit he installed or the damage his repair caused. King Mechanical would not even schedule an emergency repair when his AC unit completely broke down. He knew I had 4 children in my home in the sweltering heat of summer. He wouldn't return my texts or calls. ( see video) I expected a reliable AC unit and a company who stands behind their product and their service. Arizona has many HVAC companies that place quality products, provide quality service to their customers after they get paid. These companies make AC repairs that will not destroy the AC unit. King Mechanical is NOT one of these companies. When my King Mechanical AC install did not go right, the owner would not make it right. When the AC unit broke down, he would not help. In fact, the owner of King Mechanical NEVER responded unless he thought he was going to get in trouble. Frank Marquez will take your money and disappear. King Mechanical does not stand behind its workmanship. Do not make the expensive mistake of hiring King Mechanical for HVAC repair and AC installation in Phoenix. Services: Install AC, Repair HVAC
Dec 26th, 2021