Special Ops Clean Team

Aug 30th, 2022

Special Ops brings to mind military with precision, professionalism, and attention to detail. That is not what I experienced. Instead, I had 4 women (all of were very pleasant and smiling), only one of whom spoke broken English so communication was hampered. They were to be here 2 hours for a deep clean and if they needed more time, they were to call with permission to keep going. They went an extra hour without calling. After a few phone calls and clarification of the issue (thank God for technology that documents calls), they agreed to the original price. Some things were well done, cleaning-wise. Not deep cleaning, however. This was to include moving the refrigerator and cleaning behind it. I had a plumber come today for an unrelated fix, and when he moved the fridge - well, I'm attaching that great cleaning job that was done. Needless to say, I will not use them again nor refer any of my friends to them. Service: Deep clean
Nov 11th, 2023

Avoid this company. I was charged more than double the price I was quoted, and they did not clean everything they were supposed to. It's been a battle to get ahold of anyone and they are constantly out of the office, or unavailable. I am selling my house and reached out to this company to have them do a move-out cleaning service. My house is 1500sqft, 3 bed, 2 bath and was completely vacant. I provided this information to the company and they quoted the job would require 3 cleaners, and take about 3 hours for an estimated cost of $450. I agreed to the quoted price and scheduled the cleaning. When the team arrived, they had an additional cleaner with them, which I was not made aware of prior to their arrival. I didn't think this was a big deal and assumed the job would take less time. My house was by no means what you would consider a "dirty house." It was recently renovated, and basically needed floors vacuumed, windows cleaned, surfaces wiped down, and bathrooms cleaned. Somehow, even with 4 people, it took them over 5 hours to clean the 1500sqft house and they charged me over $1000! For that price, I would have expected a top to bottom cleaning (which is what they said they would do), but they left all walls, baseboards, vents, inner cabinets, and the garage untouched. They also ruined the finish on our toilet seat with whatever cleaning products they used, and left grey residue on our kitchen counters from what I'm assuming were their dirty rags. My wife and I went back to the house after the team "cleaned" it to finish wiping down the missed surfaces. We simply used Clorox wipes and a duster to achieve what the "professionals" could not. I reached out to the company afterward and let them know the situation. They offered me a $100 refund (bringing my cost to $916, still more than double what I was quoted). I explained that this was inadequate and requested an additional $300 refund ($616 total cost to me, still $166 more than the $450 quoted). The manager told me they would speak to the owner of the company about the matter. However, it's now been two weeks and they have still not given me a response. It's very difficult to get ahold of them, and when I do get through, they beat around the bush and offer excuses. I will update this review If I hear back from them, but at this point, it seems like a lost cause. Update: since posting this review, they have refunded the additional $300 I requested. Service: Moving-related cleaning
Feb 5th, 2023

I hired this company to clean my home for a move out service. They originally quoted us $50 per person per hour and advised it would likely be a team of 3 and would take roughly 3 hours to clean. Based on other company prices, the original quote seemed fair and this company was recommended to us. The day of the cleaning 4 people showed up and it took them 5 hours. As I said in the beginning this was a move out cleaning so nothing was in the house. They charged us over $1000 and left numerous areas uncleaned. We reached out the same day and advised the manager of our concerns and she said they would refund us $100. The job they did was not worth $900, so we requested to speak with the owner. We had to go back and clean the house again which took my spouse and me only 1 hour to wipe down all the walls and baseboards, wipe off the counters and shelves, scrub the washable marker out of the rug, dust, and touch up paint they chipped. They also scrubbed the toilet with some solution that took the finish off so its destroyed and we will have to replace it. We have tried to reach out to the company and have gotten the run around for 2 weeks Service: Moving-related cleaning
Oct 16th, 2022

At 44p/hr per person with a 3 person team I'm flabbergasted that it took them hours to clean a newly remodeled home, not completely furnished, with no kids and only a small dog. At that rate, number of people, and time spent I would expect my house and appliances completely spotless and my walls, baseboards, window tracks, vents, etc. to be thoroughly cleaned (they weren't). The job completed was just barely better than what I do on my own and some products used actually destroyed the type of finishing I had in the bathrooms which I didn't notice until later that evening. I paid hundreds of dollars for this. I suppose if you've never cleaned a day in your life, have kids and animals tearing up the house and needed a basic cleaning the service would be worth it. The initial room took 20 minutes which is the most used and has the most stuff. Yet rooms that are barely touched with all new and clean items took longer? I cannot justify the cost with the quality and time spent. I chose this company because of the name, description, and what was promised. False advertising and highway robbery. It looks decent til you look at the details. I wish I had paid more attention to them but being they are "professionals", I thought they knew best. Services: Interior & exterior window cleaning, Glass & mirror cleaning, Deep clean
Aug 22nd, 2021