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      Extended Stay America - Phoenix - Biltmore

      ( 781 Reviews )

      Extended Stay America - Phoenix - Biltmore
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      Chamber Rating

      3.4 - (781 reviews)
      256
      181
      120
      79
      145
      Read Our 781 Reviews

      Chamber Rating

      3.4 - (781 reviews)
      256
      181
      120
      79
      145
      › ‹
      • Katherine Bellew

        To say Im disgusted is an understatement. Walked in and the room smelled like pee, multiple cockroaches in the room, and rips in the sheets. , its concerning how its still even open after reading every other review about the cockroaches. Do not book!!
        Apr 6th, 2024

      • marlon johnson

        Front desk didnt know I already paid for room online. Rooms outdated and Grundy.
        Apr 5th, 2024

      • chaz E (chaz)

        I'm giving this a 4. FOR NOW, it could change at the drop of a roach. Full review coming when I leave Rooms: Coming soon Food & drinks: Not here. Vending machines don't work. Noteworthy details: The price does not reflect the space, it reflects the neighborhood( across the way)..
        Apr 4th, 2024

      • Rima Sadykova


        Mar 25th, 2024

      • Matheopulido1 Pulido

        Chairs were dirty smells like animal pee the sheets had blood on them and really weird stains on chairs and couch the shower handle had glue and was dirty couch had really weird stains really bad experience
        Mar 21st, 2024

      Read Our 781 Reviews

      About
      Extended Stay America - Phoenix - Biltmore

      Extended Stay America - Phoenix - Biltmore is located at 5235 N 16th St in Phoenix, Arizona 85016. Extended Stay America - Phoenix - Biltmore can be contacted via phone at 602-265-6800 for pricing, hours and directions.

      Contact Info

      •   602-265-6800

      Questions & Answers

      Q What is the phone number for Extended Stay America - Phoenix - Biltmore?

      A The phone number for Extended Stay America - Phoenix - Biltmore is: 602-265-6800.

      Q Where is Extended Stay America - Phoenix - Biltmore located?

      A Extended Stay America - Phoenix - Biltmore is located at 5235 N 16th St, Phoenix, AZ 85016

      Q What is the internet address for Extended Stay America - Phoenix - Biltmore?

      A The website (URL) for Extended Stay America - Phoenix - Biltmore is: https://www.extendedstayamerica.com/hotels/az/phoenix/biltmore?channel=gmb-listing&utm_source=google&utm_medium=organic&utm_campaign=gmb_listing

      Q How is Extended Stay America - Phoenix - Biltmore rated?

      A Extended Stay America - Phoenix - Biltmore has a 3.4 Star Rating from 781 reviewers.

      Ratings and Reviews
      Extended Stay America - Phoenix - Biltmore

      Overall Rating

      Overall Rating
      ( 781 Reviews )
      256
      181
      120
      79
      145
      Write a Review

      Katherine Bellew on Google

      image To say Im disgusted is an understatement. Walked in and the room smelled like pee, multiple cockroaches in the room, and rips in the sheets. , its concerning how its still even open after reading every other review about the cockroaches. Do not book!!

      Business Response on Google Apr 7th, 2024
      Dear Katherine, We sincerely apologize for the distressing experience you encountered during your stay with us. We understand the gravity of the situation and its impact on your comfort and satisfaction. Please rest assured that our team is taking immediate and comprehensive action to address the issue and ensure that our facilities are up to the highest standards of cleanliness and comfort. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

      marlon johnson on Google

      image Front desk didnt know I already paid for room online. Rooms outdated and Grundy.

      Business Response on Google Apr 7th, 2024
      Dear marlon, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. We will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

      chaz E (chaz) on Google

      image I'm giving this a 4. FOR NOW, it could change at the drop of a roach.
      Full review coming when I leave
      Rooms: Coming soon
      Food & drinks: Not here. Vending machines don't work.
      Noteworthy details: The price does not reflect the space, it reflects the neighborhood( across the way)..

      Business Response on Google Apr 4th, 2024
      Dear Chaz, Thank you for reviewing your stay with us at Extended Stay America. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We are thankful to have you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

      Rima Sadykova on Google

      image

      Matheopulido1 Pulido on Google

      image Chairs were dirty smells like animal pee the sheets had blood on them and really weird stains on chairs and couch the shower handle had glue and was dirty couch had really weird stains really bad experience

      Business Response on Google Mar 22nd, 2024
      Dear Matheopulido, Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues that you encountered during your stay. Our top priority is to provide spotless and comfortable accommodation, and we regret falling short. We take such matters very seriously and will address them with our housekeeping and maintenance teams immediately to ensure corrective measures are undertaken. Please accept our sincerest apologies for the inconvenience you experienced, and we appreciate you bringing this to our attention. We hope to make it right and provide you with a more pleasant experience in the future.Sincerely,Hotel Management
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      Overall Rating

      Overall Rating
      ( 781 Reviews )
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      145

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